Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
IRIS M.
Good price, quick work
Reply from LensDirect.comNov 5, 2025
Hello Iris! We’re glad to hear you enjoyed a good price and fast service! At lensdirect.com, we strive to provide both affordable and efficient solutions for all your lens needs.
Moonyoung Y.
Excellent. Good price and great product
Reply from LensDirect.comNov 5, 2025
Hello Moonyoung! We’re thrilled to hear you’re happy with both the price and the product! At lensdirect.com, we aim to provide high-quality lenses at great value, and it’s wonderful to know we delivered for you.
Regena A.
Easy sign up and fast process to delivery. Great job!
Reply from LensDirect.comNov 5, 2025
Hello Regena! We’re glad to hear that signing up was easy and your order was delivered quickly! At lensdirect.com, we strive to make the entire process smooth and efficient, and it’s great to know we hit the mark for you.
Alonzo F.
They are really reliable
Reply from LensDirect.comNov 5, 2025
Hello Alonzo! We’re glad to hear you find lensdirect.com reliable! Providing consistent, trustworthy service is very important to us, and it’s wonderful to know we’ve earned your confidence.
Alfatina J.
The lenses were too expensive. I thought I was getting 6 minth supply and only got 2 in the box.
Reply from LensDirect.comOct 31, 2025
Hello Alfatina! We’re sorry to hear you felt disappointed with your recent purchase. We understand how frustrating it can be when a product doesn’t meet your expectations, especially when it comes to something as important as your lenses. We truly value your feedback and will make sure it’s shared with our team to help improve clarity around product details.
Kristine S.
Not happy the prescription is the same but the lens are not are these knock offs? I’m really disappointed in the quality
Reply from LensDirect.comOct 30, 2025
Hello Kristine! We’re so sorry to hear that you’re unhappy with your lenses and that they don’t seem to meet your expectations. We completely understand how disappointing this must be, especially when your prescription hasn’t changed and you expected the same great experience. We reached out to you directly to learn more and help resolve this as quickly as possible. We truly want to make this right and ensure you’re fully satisfied with your lenses.
Marcia
My RX changed.I contacted the company via email and waited over a week to get a response. I emailed the wrong order back, so not to be outside my return window for a refund. I tried to change my RX on the website, I have not been able to update my RX to change my order. Please change your website to make it easier to cancel the order and change the order.
Reply from LensDirect.comOct 30, 2025
Hello Marcia! We’re truly sorry to hear about your experience and understand how frustrating it must have been to wait for a response and have difficulty updating your prescription online. Your feedback is very important to us, and we sincerely apologize for the inconvenience and frustration this caused. We’ve reached out directly to assist with this issue and ensure it’s resolved as quickly as possible. Thank you for bringing this to our attention and for giving us the opportunity to make things right.
Jane J.
They rushed my order in 2 days! Excellent customer service!
Reply from LensDirect.comNov 5, 2025
Hello Jane! We’re thrilled to hear your order was rushed and delivered in just 2 days! At lensdirect.com, we pride ourselves on fast service and excellent customer support, and it’s wonderful to know we could exceed your expectations.
