Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Brittnee B.
Contacts were great! Delivery was faster than expected even though it said it was going to be late. Definitely ordering through this site again!
Reply from LensDirect.comNov 5, 2025
Hello Brittnee! We’re thrilled to hear the contacts were great and that your delivery arrived faster than expected! At lensdirect.com, we strive to exceed expectations, and it’s awesome to know you’re already planning to order again. Thanks for choosing us!
Rebecca
I have been a very satisfied customer for several years. Lens Direct offers speedy service at great prices. Thank you.
Reply from LensDirect.comNov 5, 2025
Hello Rebecca! Thank you so much for being a loyal customer! We’re thrilled to hear that you’ve been satisfied with our speedy service and great prices over the years. At lensdirect.com, we truly appreciate your continued support and look forward to serving you for many more years to come!
Sandra B.
Very quick transaction. Contacts are great !
Reply from LensDirect.comNov 5, 2025
Hello Sandra! We’re glad to hear the transaction was quick and that you’re happy with your contacts! At lensdirect.com, we strive to make everything fast and easy while delivering high-quality products. Thanks for choosing us!
Brittany
Lens were light and felt cheap. Lens scratched within the first day even though they weren't dropped or put in any bags without protection
Reply from LensDirect.comOct 10, 2025
Hello Brittany! Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We understand how disappointing it must be to receive a product that doesn’t meet expectations, especially when handled with care. Please accept our sincere apologies this is not the standard we strive to uphold. We have reached out directly to have this issue resolved.
George A.
Excellent service from Chelsea
Reply from LensDirect.comNov 5, 2025
Hello George! We’re so glad to hear that Chelsea provided excellent service! At lensdirect.com, we’re proud of our team, and it’s great to know Chelsea made your experience a positive one. Thank you for your feedback!
Andrea P.
Great prices, super easy to reorder, and fast shipping. Will continue to get my contacts here!
Lindsay W.
Such a quick and easy experience. I loved that I placed my order and my contacts were in my mailbox just a few day later.
Tabitha R.
I haven't received my order. I sent an email and haven't received a response, only this rating link.
Reply from LensDirect.comOct 10, 2025
Hello Tabitha! We're really sorry to hear you haven't received your order and that your email went unanswered. That's definitely not the level of service we aim to provide, and we understand how frustrating this must be. Thank you for letting us know through this review. We're looking into the issue right away and will do our best to resolve it as quickly as possible.
