Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Terri P.
I love my new glasses. I was unable to ever get use to wearing my old lens but loved the frames. This was the perfect way to reuse my frames. They are so nice now, I will be wearing them a lot. The quality of work is impeccable. The lens change is perfect. It was so easy to send my frames and new prescription in to LensDirect. I will definitely use them in the future.
newman
Easy to order contacts and upload photo or scan of prescription. Quick verification and shipping. Prices for my brand of lenses are comparable to other major online retailers.
JOANNA B.
Ease and convenient to have contacts mailed .. price was gd too
Patricia N.
I am so satisfied with my LensDirect experience! I saved so much money and my new glasses are perfect. For years I've gotten my eyeglasses from Warby Parker. I wear progressive lenses with non-scratch coating and also Transition lenses. This year, when I checked on Warby Parker's website, it would run me over $500 for my glasses. I even considered getting 2 separate pairs of glasses; one for reading and another for distance to get the cost down which was still in the $300 range on Warby Parker. After that, as a last resort, I contacted Warby Parker about replacing the lenses in my current frames since I like the style and can live with them for another year. Even THAT was high! After doing my research, I came across LensDirect and I couldn't be happier with the results. Customer service (hi, Sharissa!) was responsive, professional, friendly and exceptional in every way. I ended up paying just $232 and that includes the upgrade to blue light filtering that I wanted to try out. My glasses arrived on time and in the cutest foldable box that I've ever seen. Going forward, I plan to go into a physical Warby Parker store so I can try on frames to see which ones I like, buy them without prescription for just around $125 and then order lenses from LensDirect. Now I don't have to downgrade my eyeglass selection for the best looking pair of glasses ever. I could honestly go on raving, but I'll stop here. If you're looking to save money and your insurance doesn't cover out-of-network providers, this is a great way to go!
Sharla
Had a few questions that concerned me in the initial setup for my replacement lens order. Kwasi assisted me throughout the process and it felt very tailored to my needs in a non rushed manner which I greatly appreciated!! I am greatly impressed my LensDirect speedy turnaround and active communication throughout the process as I am one of those consumers who likes to check and double checked everything is properly squared away!
Lana A.
Fast delivery, great service, reasonable price
Mitch B.
Terrible service. I placed an order and mailed my glasses to them. Only after I called did I find out they could not make my lenses due to a stigmatism limitation that has NEVER been an issue in the past. Now my glasses are on route to them and I have to wait for them to send them back. I will be without my glasses for the lost time. 1. Why does their system allow me to place and pay for an order they can’t produce? 2. Why did I have to call them?? I never received the email they claimed was sent. Zero stars would be an appropriate rating
Reply from LensDirect.comOct 2, 2025
Hello Mitch! We’re sorry to hear about your recent experience and appreciate you bringing this to our attention. We understand how frustrating it is to be without your glasses, especially when things didn’t go as expected. Regarding your order, while we do our best to flag prescription limitations upfront, some complex prescriptions like certain astigmatism ranges require a manual review by our lab after the order is placed. That’s not ideal, and we know it can lead to confusion. We’re working on improving that process to catch those issues earlier. We know being without your glasses is a big inconvenience, and while the order couldn’t be completed this time, we’re working to reduce situations like this going forward.
RichE
Wrong size lenses and I had to pay to ship them back. Customer service was nice but did not help he solve a replacement. Unfortunately I completely lost all trust in the company.
Reply from LensDirect.comOct 2, 2025
Hello Rich! We're really sorry to hear about your experience. Receiving the wrong size lenses is frustrating enough, and having to pay to return them only adds to that frustration. While we’re glad to hear our customer service team treated you well, we’re genuinely sorry that we couldn’t resolve the issue or provide a proper replacement. We completely understand why this experience caused you to lose trust, and that’s the last thing we ever want. Your feedback is being taken seriously, and we're reviewing what went wrong to ensure it doesn’t happen again.
