Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Owen
I had a hard deadline that was going to be difficult to meet but I really wanted my sunglasses for my trip. I told this to Andrew and they were indeed able to get them back to me quickly, with 2 days to spare no less! The lenses fit perfectly and the prescription seems to be spot on. Great customer service and communications!
Susan Joyce B.
Very efficient and covers all bases . Bibi got back to me quickly and put my fears to rest
Alexis K.
Good place to get contacts.
Reply from LensDirect.comSep 2, 2025
Hello Alexis! We're glad to hear you think LensDirect.com is a good place to get contacts. We appreciate your support and look forward to helping you with your eye care needs in the future!
CAR
A real person answered my question.
Reply from LensDirect.comSep 2, 2025
Hello Car! We’re so glad you had the chance to connect with a real person it’s important to us at LensDirect.com to provide that personal touch and make sure you get the help you need. We’re always here if you have more questions!
Michael
Kwasi was very helpful in resolving my issue. Great customer service.
Reply from LensDirect.comSep 2, 2025
Hello Michael! We're thrilled to hear that Kwasi was able to help resolve your issue and provide the great customer service we strive for at LensDirect.com. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we're always here to help!
KAREN C.
I placed my order 8 days ago and paid for “super fast” delivery and have still not received my contacts. It was not sent with expedited delivery as is obvious from the shipment tracking which shows it has gone to 5 different USPS facilities and sat in one place from 25th-28th August. The customer service agent advised this is “within expected timeframes” and did nothing. This is definitely not super fast. I will be searching for a new company with better customer service and delivery.
Reply from LensDirect.comSep 2, 2025
Hello Karen! We're really sorry to hear about the delay with your order and the frustration caused by the lack of support. We completely understand how disappointing it is to pay for “super fast” delivery and not receive your contacts on time. Clearly, this experience didn’t meet your expectations or our standards. We also apologize that our customer service response didn’t help resolve the issue. You deserved better communication and follow-through, and we’re taking your feedback seriously to ensure this doesn’t happen again.
customer
Thank you Sari for your assistance. A+++
Reply from LensDirect.comSep 2, 2025
Hello There! We’re thrilled to hear that Sari was able to assist you — we’ll be sure to pass along your kind words. At LensDirect.com, we’re all about providing top-notch service, and feedback like yours means the world to us. Looking forward to serving you again!
David O.
I received my first set of lenses and they didn’t fit properly. After some emails, I sent my lens back with the frames and LensDirect fit them perfectly! Much appreciation!
