Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Shelly De L.
really nice and sweet
Reply from LensDirect.comJul 22, 2025
Hello Shelly! Thank you so much for the kind words! We're thrilled to hear you had a really nice and sweet experience with us. Your satisfaction means the world to our team at LensDirect.com, and we’re always here if you need anything in the future. Looking forward to helping you again soon!
Tara S.
Kissel provided prompt and friendly service when navigating a challenge with my credit card payment. Thank you for the kindness!
Reply from LensDirect.comJul 22, 2025
Hello Tara! Thank you for your thoughtful review! We're so glad to hear that Kissel was able to assist you promptly and with kindness while resolving the credit card issue. At LensDirect.com, we pride ourselves on making every customer interaction smooth and supportive. We'll be sure to pass along your kind words to Kissel—thanks again for choosing us!
David L.
Fast response. Great service
Reply from LensDirect.comJul 22, 2025
Hello David! Thank you so much for your kind words! We're thrilled to hear you had a fast and positive experience with our service. At LensDirect.com, we’re committed to providing top-notch support and speedy service every step of the way. We truly appreciate your feedback and look forward to helping you again soon!
Eddie
Nyah was excellent at reaching out to gather additional prescription details needed to process my order and ensure my lenses weren’t delayed.
April S.
I decided not to get the glasses right now. Nothing to do with them. All me. Just a lot going on. Anywhosit, I chose to do a chat and I got Kissel as my person. Kissel made it an easy smooth process to cancel. Again, it wasn't them. They have great prices, and a really easy process for me to send my own frames in. I will for sure use them when I do decide to move forward!
Cara C.
Bibi was so prompt & helpful! (Had an issue finding my package that was quickly resolved -- it was an error on my part!)
Maria
Kwasi was very helpful in getting my prescription updated. This is the second set of glasses I'm buying from Lens Direct! Great service and product.
Stephen Y.
Jade was very pleasant and listened attentively to my concern, and she resolved the matter quickly.
