Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Payton
Amber was very helpful and made my request very easy!
Reply from LensDirect.comMay 6, 2025
Hello Payton! Thank you for your kind words! We're so happy to hear that Amber made your request easy and was able to assist you. At LensDirect.com, we aim to make every step of your experience as smooth as possible, and it’s wonderful to know Amber was able to do just that. If you need anything else, don’t hesitate to reach out!
Carole J.
Kwasi was very helpful
Reply from LensDirect.comMay 6, 2025
Hello Carole! Thank you for your feedback! We're glad to hear that Kwasi was helpful during your experience with LensDirect.com. We appreciate your support and are always here if you need anything else!
Veronica
Nyah was extremely helpful - she helped me update my order status I really appreciate her professionalism and her going the extra mile to help me. She was very patient and understanding and took multiple calls from me just to make sure that I got a great resolution. Thanks so much. I really appreciate her
Reply from LensDirect.comMay 6, 2025
Hello Veronica! Thank you so much for sharing your experience! We're thrilled to hear that Nyah went above and beyond to assist you with updating your order status. Her professionalism, patience, and commitment to making sure you received the best possible resolution truly reflect the service we strive to provide at LensDirect.com. We’ll be sure to pass along your kind words—she’ll be so happy to hear them! If there’s ever anything else you need, we’re always here to help.
Janet O.
Jade was very professional and able to clearly advise me.
Reply from LensDirect.comMay 6, 2025
Hello Janet! Thank you for your great feedback! We’re glad to hear that Jade provided clear and professional assistance. At LensDirect.com, we’re dedicated to offering expert guidance and outstanding customer service, and it's wonderful to know Jade delivered just that. We're always here if you need anything further!
Mary Beth L.
Thank you Jamal for helping me complete all the necessary actions on my behalf so that I could successfully send off my frames for lens replacements. You were very supportive of my requests
Reply from LensDirect.comMay 6, 2025
Hello Mary Beth! Thank you for the kind words! We’re so happy to hear that Jamal was able to assist you with everything needed to get your frames sent in for lens replacement. At LensDirect.com, we’re proud to have team members like Jamal who go above and beyond to support our customers. We appreciate your trust in us and look forward to providing you with a great experience every step of the way!
Michael N.
Very helpful and knowledgeable rep. She resolved my issue very quickly.
Reply from LensDirect.comMay 6, 2025
Hello Michael! Thank you for your feedback! We're so glad to hear that our representative was helpful, knowledgeable, and quick in resolving your issue. At LensDirect.com, we pride ourselves on providing top-notch customer support, and it’s great to know we hit the mark. Don’t hesitate to reach out if you need anything else—we’re always happy to help!
Brenda
Bibi Was excellent and helped me choose the lense I wanted to get. Process was simple, and I ordered my replacement lenses. So Far so good
Reply from LensDirect.comMay 6, 2025
Hello Brenda! Thank you so much for your kind words! We're thrilled to hear that Bibi provided excellent service and helped you find the lenses you needed. At LensDirect.com, we’re committed to making the replacement lens process as simple and seamless as possible, and it's great to know everything is going smoothly for you so far. If you need anything else, we’re always here to help!
Jon
KISSEL did a wonderful job! I received the help I needed and everything went smooth. Thank you KISSEL.
Reply from LensDirect.comApr 22, 2025
Hello Jon! Thank you so much for the kind feedback! We’re thrilled to hear that KISSEL was able to assist you and make everything go smoothly. We’ll be sure to pass along your kind words—they’ll be so happy to hear it! At LensDirect.com, we’re all about making your experience as easy and helpful as possible, and it’s great to know KISSEL delivered just that. If you ever need anything else, we’re always just a message away.
