Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Nancy R.
Sade was quick and helpful.
Reply from LensDirect.comMar 31, 2025
Hi Nancy! Thank you for your great feedback! We're so happy to hear that Mario made your experience simple and easy. We always strive to provide a smooth and hassle-free process for our customers. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're here to help!
Stacy L.
Mario was very kind and helpful!
Reply from LensDirect.comMar 31, 2025
Hello Stacy! Thank you for your kind feedback! We're so glad to hear that Mario was able to assist you in a helpful and friendly manner. We truly appreciate your support. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!
Stephanie A.
Nyah was very helpful and kind, was also very helpful and answered my questions in a timely manner.
Reply from LensDirect.comMar 31, 2025
Thank you for your kind words! We're so glad to hear that Nyah was able to assist you in a helpful and timely manner. We always strive to provide excellent service, and it's great to know Nyah made a positive impact on your experience. If you have any more questions or need assistance, feel free to reach out to us anytime at lensdirect.com. We're here to help!
Adrianna B.
Thanks Jamal for your excellent service you went above and beyond by helping me
Reply from LensDirect.comMar 31, 2025
Hello Adrianna! Thank you for your kind feedback! We're so glad to hear that Jamal went above and beyond to assist you. We truly appreciate your recognition of his excellent service. If you need any further assistance, don't hesitate to reach out to us at lensdirect.com. We're always here to help!
Henry G.
Elmer was courteous, considerate, and very helpful
Reply from LensDirect.comMar 31, 2025
Hello Henry! Thank you for your kind feedback! We're so glad to hear that Elmer was courteous, considerate, and helpful during your experience. We truly appreciate your support. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!
Kenneth
Great customer service from Sharissa Phillips and the Lens Direct Team. Very professional and responsive to needs with great communications, follow up, and follow through = great outcomes.
Reply from LensDirect.comMar 31, 2025
Hello Kenneth! Thank you for your wonderful feedback! We’re so glad to hear that Sharissa Phillips and the LensDirect team provided you with professional, responsive, and thorough service. We always aim for great communication and follow-through, and it's fantastic to know we met your expectations. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We’re here to help!
Elysha V.
I ordered prescription contact lenses a few months ago. The price was good, item was accurate and exactly as expected. Shipment was quick too. Upon requesting an invoice, Kissel, the customer service rep, was also very friendly, prompt, professional and answered all my questions. Definitely recommend. Lensdirect is reliable
Reply from LensDirect.comMar 31, 2025
Hi Elysha! Thank you so much for your fantastic feedback! We're thrilled to hear that your experience with LensDirect was smooth, from the accurate prescription contact lenses to the quick shipment. It’s great to know that Kissel provided you with friendly, prompt, and professional service. We truly appreciate your recommendation and are glad to be a reliable choice for you. If you need anything else, don’t hesitate to reach out to us at lensdirect.com. We're always here to help!
Kerry M.
I have to say my order was incorrect, I contacted their chat and how amazing Kwasi and Elmer were! They helped me through the process of getting my correct lenses asap! Wonderful experience.
Reply from LensDirect.comMar 31, 2025
Hello Kerry! Thank you for sharing your experience! We're so sorry to hear about the mix-up with your order, but we're thrilled to know that Kwasi and Elmer were able to assist you promptly and make the process of getting the correct lenses as smooth as possible. We truly appreciate your patience and your kind words. If you need any further assistance, feel free to reach out to us at lensdirect.com. We're always here to help!
