William T.
Great customer service
Great customer service

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
William T.
Great customer service
Emily F G.
Kissel was awesome! She resolved my issue quickly and knowledgeably. Thank you!
Consumer
Excellent customer service as always!!
Edwin P.
To the team at Lensdirect contacted me made it right they did everything they could
Reply from LensDirect.comJan 31, 2025
Hi Edwin, after reviewing your account, it seems we have been helping you every step of the way. We will definitely reach out to you later to clarify any confusion.
Keith U.
Great communication and super helpful with clarifying any questions I had. Thanks!
Joseph
The support person was very helpful, both on the phone and in chat and made sure my issue was resolved each time. Much appreciated.
Ron
It was a simple email from Amber that makes LensDirect great. She was just simply emailing me to make sure I didn't have any questions or need any help on my order. It is still nice to know that there are companies and dedicate employees working for those companies that care about their customers! GREAT JOB!! I would recommend LensDirect to everyone. PS: This is not AI generated...it's exactly how I feel!
customer
Bibi was who I spoke with and she was great