customer S.
Bibi really walked me through the…
Bibi really walked me through the process of ordering my replacement lens online.

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
customer S.
Bibi really walked me through the process of ordering my replacement lens online.
PokeyNineTwoSeven
Bibi was great and very helpful. They answered my questions quickly and provided me a way to track my order.
TW
I submitted the measurements but the messaging system didn't upload. A week later when I called, they told me my measurements weren't added to my order. So now it's an additional 10-14 DAYS before I get my glasses which will go beyond my dates for a trip I planned. I will not use this service again.
Reply from LensDirect.comFeb 13, 2025
Hi Tara, I apologize for the delay in your order. We sent you 14 emails and five voicemails regarding this issue. I'm glad it all worked out!
Alan C.
I had the outmost pleasure to receive help from Kayla, she is very kind and knowledgeable. Great customer service! Thank you.
Wayne S.
Tashira took care of my issue very fast.
Kathy
I have never ordered online glasses before and had a number of questions. I emailed LensDirect and Kayla quickly and professionally answered every one. My order has been placed and hopefully all goes well! I will report back. But, so far, excellent service!
Jack G.
Kayla made it fast and easy. she was very helpful
noelle N.
KAYLA WAS GREAT TO WORK WITH, IT'S VERY PROFESSIONAL, AND I APPRECIATE PROMPTNESS. GREAT EMPLOYEE