Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Madelaine R.
Abigail was incredibly helpful. I have struggled with navigating the online ordering and auto-refill system and not only was Abigail able to fix my immediate issue, ahe was able to explain the reasoning behind why I had the issue in the first place. An amazing representative and incredibly patient, professional and knowledgeable.
Lucy
Tashera made it Easy & fast
George P.
I lost my phone connection, but Abigail was most efficient in responding to my question so I could complete my order! George
Ed C.
Amber really helped me out getting my PD measurement squared away
Meaghan
Tashira was very prompt and helpful.
Fred F.
Abigail was terrific, fixed my problem. One negative was wait time to connect to customer support. Not Abigail’s problem.
John W. G.
Bibi thanks again I couldn’t have done it without you. You’re the best thank you.
Johnny C.
It’s been terrible. Your company does not return messages or emails. There’s no one that can tell me where my order is and it is taking too long.
