Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Cris C.
Spoke to Karielle to update my prescription which I was having trouble doing online. During out interaction my cellphone was having reception issues and Karielle was very patient and thought out side the box to get the prescription to her by other means other then text! Thank you so much for your help!
Lauren B.
My package got lost in the mail and Karielle was so helpful to get a replacement sent.
Melissa O.
Karielle was very knowledgeable and very helpful with getting my prescription uploaded.
mara-hiley C.
Kiesha was helpful in helping me add my prescription into my order. She was able to answer all of my questions!
Vanessa
BEWARE!! If you sign up for reoccuring orders!!! I was sent a outdated contact prescribtion because I had signed up for reoccurring orders. I had not had a chance to upload the new prescribtion, and received the order. When contacting them to return them I was told It was my responsibility to pay for the shipping to return as it was my issue for signing up for reocurring orders. No accountability for sending out the wrong product and now I have to pay to send them back. I will never use this company again for their lack of customer service and accountability.
Sofia
The representative not only helped me with my concern but was also able to adjust my order with a discount. I appreciate that very much
Jose S.
Is was wonderful karielle is the best polite and kind really helpful
Sean D.
Alex was very thorough in explaining my options regarding a somewhat odd contact lens purchase, and she was friendly and professional throughout. I am a pretty longtime customer at this point, and this level of service keeps me coming back.
