Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Rob B.
Jade Auguste of LensDirect is very customer oriented.Thanks Jade. I enjoy doing business with LensDirect. So far excellent products, people and service. I appreciate your prompt service and hope your week is going fine. Thanks.
MS
Jade was very helpful & understanding in helping me resolving my order.
John S.
I ordered my Lens over a month ago and still not receive them. And I paid expedited shipping (extra charge). Therefore, don't go by what they say...."12-14 days you should receive your Lens back". I don't recommend them, unless you have time to waste.
Blane
This was my first time ordering contact lenses online, and made every mistake possible. Kayla was able to help me out by ensuring my order was attributed to my account and having the correct prescription uploaded to my order. Once everything was set she was able to get my order pushed to the front so I could still receive it on time. Thanks, Kayla!
Debbie W.
Keisha was amazing to deal with, she helped me with an order that I didn’t place properly and was so kind and gracious. Very good experience.
Melinda Y.
Karielle was so helpful in correcting what I ordered and getting the right lenses to me!
Teresa
Nyah fixed my problem quickly and in a friendly positive manner.
Geoge
Quick resolution of problems with my frames. 100% satisfied with how quickly customer happiness made me happy.
