Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Stephanie S.
Nyah is the hero of the week! she helped me out with my first order. Quickly corrected some changes and promptly got me a refund and my glasses into production. This kind of one on one customer service is very much appreciated. Thanks for all the help!
Don M.
Other than waiting a was hole in line….the person I talked with was very jelly.
Donna D.
Keisha - Super friendly and great follow up!
Cassandra C.
Amazing customer service. Kissel was very helpful in facilitating my exchange. Would recommend!
Natasha
Nyah was excellent
Jean-Paul N.
Was very attentive. Listened to every request I had. Quickly resolved it. Then asked if I needed anything else. And was fine with staying on the line to wait for me to receive an email.
Nancianne G.
Keisha answered all my questions and was a pleasure to talk to!
Ayrton F.
Bibi messaged me back quickly after I sent the initial text about my prescription not being processed. After sending over the required documents, it was processed quickly and made my problem to be taken care of quickly and effortlessly.
