Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Ken B.
Keisha was wonderful. Corrected a problem with my order that was my fault. Confirmed my prescription, suggested a change to the order and added my pupillary distance to the record. So far, so good. I will be shipping the frames today. Hope the rest of the process goes as well!
Nancy D.
Keisha was an excellent customer service rep, prompt responses and so very helpful in answering my questions and following up my concern about delivery. I stayed with LensDirect for this order because Customer Service is to me a significant asset. I also very much appreciated the "Father's Day" coupon!
Kristin
Keisha was helpful and resolved my problem quickly and efficiently.
Mike M.
I submitted an order to replace the lenses in my rimless Oakley glasses. The job could not be completed satisfactorily however Sharissa and the team at LensDirect agreed to issue a full refund. While I was disappointed my replacement could not be completed (I loved my Oakleys) I was very happy with LensDirect and Sharissa’s customer service and will try LensDirect in the future.
Joseph R.
Karielle was great. She could not have been more understanding and helpful. She is an asset your organization can be proud of.
Hunter S.
Kerielle was very helpful and considerate! I greatly appreciate her support!
Megan H.
I received my contacts in two days, but not until I called to have them expedited. The first order was never delivered, which may be the carriers fault. Either way, the person I spoke to in customer service was very nice and helpful in getting me a resolution.
April C.
Kayla was amazing and helped resolve issue with order.
