Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Don R.
Lexi was a big help
Reply from LensDirect.comAug 28, 2026
Hello Don! We’re so glad to hear that Lexi was a big help. We’ll be sure to share your appreciation with her. We truly appreciate you taking the time to leave us a review!
Michael K.
Haven was very helpful when I had a prescription question
Reply from LensDirect.comAug 28, 2026
Hello Michael! We’re so glad to hear that Haven was helpful and able to assist with your prescription question. We’ll be sure to share your wonderful feedback with her. We truly appreciate you taking the time to share your experience!
Miami B.
Best prices and a had a great customer service, Lexie. She addressed all my issues.
Reply from LensDirect.comAug 28, 2026
Hello Miami! We’re thrilled to hear you’re happy with our prices and had such a great customer service experience with Lexie. We’re glad she was able to address all your concerns and make things right. We’ll be sure to share your kind words with her. We truly appreciate your support!
arno O.
Had a few question and agent was very helpful
Reply from LensDirect.comAug 28, 2026
Hello Arno! We’re glad to hear our agent was able to answer your questions and provide helpful assistance. We truly appreciate you taking the time to share your experience!
Lester O.
VERY RESPONSIVE TEAM AND EFFICIENT IN TERMS OF PROVIDING STEP BY STEP INSTRUCTIONS AT EVER PART OF PROGRESS TO ENSURE POSITIVE OUTCONE... MY CONGRATULATIONS... TO JOB WELL DONE TO ALL THE STAFF, ESPECIALLY"BIBI"✔️
Jorian Z.
KISSEL is the best !!!!
M C.
Bibi was quick to respond back to me. Much appreciated!!
Patricia
Spoke with Lexie. She was most polite and helpful answering all of my questions.
