Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
brian
Bibi, She went on above and beyond to get questions from my request. When Bibi came back with the answer, I was overjoyed,she delivered exactly what I hoped for. Thank You very much Bibi and Lens Direct.5 stars is not enough,A+ is an extra credit grade. Again Thank You.Have a great and safe day/everyday.
Miramira
KISSEL helped me a lot and was very patient!
Lou M.
Alex was just awesome in helping me with a problem I had with my prescription with my new lenses. He got in touch with the lab and is having them redo my lenses free of charge. Thanks so much to Alex and of course, to LensDirect for taking care of me!
Michele P.
Quick responses and took care of all issues I had. Kayla was very kind and helpful.
SaGô
i sent in my wife's new pair of Prada frames for lenses. the initial lenses didn't work as we determined the vision focal point was misaligned. i reached out to customer support and received a reply from Bibi who arranged a recut of the lenses which ended up being perfect. wife was very pleased!
Hans T.
Kayla was very professional and positive in her interactions.
Jenn S.
Daisy was overly patient, knowledgeable, and accommodating with my situation. I have used LensDirect for many years and never received service like this. Thank You Daisy for your above and beyond customer service today!
Cara A.
Multiple ways of getting help from customer service is awesome.
