Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Len
LensDirect took money from my account without authorization. My bank reversed the payment and advised that they replace my debit card. I am now working through those other companies that have the 8100 card on file to replace it with the new card I am a recovering stroke victim and don't need this f'n hassle.
Cecilia F.
Bibi was very helpful when I needed an order canceled. I appreciate her prompt response!
Bailey F.
Bibi was so helpful and kind!
mellonb
Bibi was able to confirm and address my question in a very timely matter. Great customer service.
Anthony T.
Nyah was GREAT so nice and helpful.
Jeanette
Alex was very helpful when I made a mistake in my order of contacts. I was able to return them and they sent out my new correct ones within a day.
Madelyn
There are a lot of things wrong with this website and company that finally forced me to make a review. I started using them to order contacts because, as a student, I needed to find a place that was affordable and Lens Direct used to be that. I always found the website and customer service sketchy but went with it. That being said, I'm just going to bullet point all of my weird/bad experiences that I can remember. - I subscribed for replacements every 6 months. I forgot that I wouldn't need them as soon but didn't get any reminder until my card had already been charged. It was a nightmare to get back into my account and get in contact with someone to cancel it, since it was a bigger hassle to postpone the shipment and I didn't trust that I wouldn't be charged again. - I have been sent false emails that are either just incorrect or have accidentally been re-sent to me from orders over a year old making it seem like I've placed a new order. - I waited almost a week for my prescription to be verified, and it was only marked verified after I got in contact with someone over live chat. I do not know why it's implied to be a (somewhat) quick process. - By far the worst offense to me is that the base price for my usual contact order, within the span of a year, went up by roughly SEVENTY DOLLARS. Excuse me? You're going to be sketchy AND overpriced now? What used to cost me about $160 without discounts and shipping/handling, would now cost me about $230. I can order through Costco for ~$11 less per box, and if you are reading this, please do the same.
Todd R.
Kayla was very knowledgeable and helpful to me with information I needed. She was pleasant and friendly but also professional in customer service.
