Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
SC
Purchased 2 pairs of replacement progressive lenses from them. Extremely satisfied with the customer service and quality of product. I was not happy with one of the progressives and they switched it out free of charge for another option. Highly recommended!
Gary W.
Warren was knowledgeable and helpful. Moreover, he clearly wanted to help me and gave me his full attention and concern. He represents your company beautifully.
Carmen
Bibi was very helpful and friendly, and promptly took care of my request.
Braulio P.
The shipping was late.
Matt B.
Nyah was very friendly, efficient, and empathetic. I received the information I needed in less than a minute. 10/10. Would recommend.
Shannon
Easy to place the contacts lenses order. Says it verifies in 8 business hours and ships the following day. 3 days later, I see my order status says "Bad Prescription." No one every contacted me to get my prescription or doctor contact info. I had to contact customer service, and Bibi promptly verified the order. But I think that my order would have sat unfulfilled had I not taken the initiative. There are obviously problems with their automated system and prescription verification system, which create unnecessary delays.
S. C.
Sharissa Phillip responded to my question early the next day (I submitted the question after business hours yesterday) and had not only already fixed the issue prior to responding (rather than saying what she would do, waiting for my response, and then fixing the issue) but then responded quickly when I emailed back saying that everything worked! It isn’t difficult to provide great customer service, but we all know that a lot of companies don’t. This is my second order with LensDirect and I continue to be impressed!
Joy
Karielle helped me updated my prescription quickly and assured me the lenses will be produced with the updated prescription.
