Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
tonia H.
Karielle was very good. She took her time to state everything clearly and in detail. Very polite and very professional. I am very pleased. I knew about this company online but with my experience with Karielle, I fell in love with the Company. She deserves a promotion.
Stacey H.
If I could leave a 0 I would. First off they upcharged right away saying if I didn’t pay an extra $35 the lens wouldn’t be great. Finally after a month of receiving my glasses they were completely terribly wrong. My glasses are ruined. I sent one of my favorite pair to have the lens’s changed out. I can’t wait another month for them to fix them. I have to now buy another pair. . They wouldn’t refund my money. I am so disappointed with this company
Steven
Needed help changing my recurring order to a new subscription, and Nyah was very helpful. Got it done in minutes.
Liz W.
Kurshel was very helpful and was able to take care of my order very quickly.
Austin M.
Nyah was very helpful with my order. I'd recommend her every time.
JP
The representative was super helpful and quick about resolving my issues!
Katrina C.
Hi! Nyah was very helpful and very responsive to all my questions and order changes. I appreciate the excellent customer service. All the best, Kat
guariban B.
Excellent customer service. Prompt attention, courtesy and ... quality, style, and price!
