Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Nancy T.
Mario answered all my questions
Reply from LensDirect.comAug 18, 2026
Hello Nancy! We’re delighted to hear that Mario was able to answer all your questions and provide the help you needed. We truly appreciate you sharing your experience!
Jessica
Kissel was AMAZING! So helpful. I was dreading calling customer service, but she made it so easy! So professional, and called the eye doctors for me and got everything I need. I will be a lifelong LensDirect customer because of her!
Reply from LensDirect.comAug 18, 2026
Hello Jessica! We’re thrilled to hear that Kissel made your experience so easy and stress-free. It’s fantastic to know that her professionalism, helpfulness, and willingness to go the extra mile made such a positive impression. We’re grateful to have you as a lifelong LensDirect customer!
Jayasimha R.
Dion was really helpful. Thanks for the help.
Reply from LensDirect.comAug 18, 2026
Hello Jayasimha! We’re so glad to hear that Dion was really helpful and made a positive difference. We truly appreciate you taking the time to share your experience!
Allan K.
After over a month wait. They returned my frame with a deformed lens. Do not trust them.
Reply from LensDirect.comAug 18, 2026
Hello Allan! We’re truly sorry to hear about your experience. We understand how frustrating it must have been to wait over a month, only to receive your frame back with a deformed lens. That is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and disappointment caused. We’d appreciate the opportunity to make this right and would be happy to look into what happened and find a suitable resolution.
Federico A.
Yasmani was attentive and responsive. Great assistance
Reply from LensDirect.comAug 18, 2026
Hello Federico! We’re so glad to hear that you had a positive experience with Yasmani. We truly appreciate you taking the time to share your feedback!
Momo H.
Simple, easy, no need for back-and-forth because Kwasi immediately understood what I needed, and did it.
Reply from LensDirect.comAug 18, 2026
Hello Momo! We’re thrilled to hear that Kwasi understood exactly what you needed and made the process simple and seamless. We truly appreciate you sharing your experience!
Chris B.
I called customer service needing some assistance with placing my third order from Lens Direct, I had some questions and needed some direction. I got the pleasure of working with BiBi on the phone, she was absolutely perfect. Extremely kind, very knowledgeable and very prompt. I own a business, based around the customer experience, Bibi sets that bar very high. Customer service like hers is exactly the reason I keep coming back to Lens Direct. Gold star experience.
Reply from LensDirect.comAug 18, 2026
Hello Chris! We’re thrilled to hear that BiBi provided such a kind, knowledgeable, and prompt experience. It means so much to us to know that her exceptional customer service is one of the reasons you continue to choose LensDirect. We’ll be sure to share your gold-star praise with BiBi!
Vera J.
Kadisha was knowledgeable, easy to talk to and answered all my questions regarding the purchase of my contact lenses. I was so grateful to get them so quickly in the mail. The price was right for me too. Thanks Kadisha.
Reply from LensDirect.comAug 18, 2026
Hello Vera! We’re thrilled to hear that Kadisha was knowledgeable, helpful, and made the process easy for you. We’re also glad your contacts arrived quickly and at a price that worked for you. We’ll be sure to share your kind words with Kadisha!
