LensDirect.comReviews of lensdirect.com

The CSA was knowledgeable and was able to provide a resolution to get my contacts prescription uploaded to my account. I love that she listened to my concerns and heard that I have been dealing with this issue for a couple of days.

Bibi was absolutely wonderful and a great help! It was refreshing to have someone helping that seemed to be genuinely themselves and not scripted or uninterested in helping...Give that girl a raise and some paid days off!!!!

I calledLens Direct today was was helped by Nyah. She was very polite and I really appreciated her promptness in resolving my issue. Her attitude exuded positivity and caused my opinion of Lens Direct to soar.

Nyah was very helpful and upgraded my shipment to priority mail and very promptly issued a refund

I ordered replacement lenses for two pairs of glasses: one regular, one sun. I found the process to be very slow, taking nearly four weeks from my shipping the glasses to my receipt of them. But the major issues are these: 1) The “progressive” lenses only provide a very thin amount of reading correction at the very bottom, requiring me to lean my head back and look down thru the bottom of the lenses. Due to physical disability, this is impractical at best and impossible at worst, rendering the progression essentially useless. 2) Both pairs of glasses were sent back VERY stretched out. The regular glasses are now very loose on my face and constantly fall down my nose, but will at least stay on my head. The sunglasses are stretched so severely they won’t even stay on my head, as they cannot be placed on my ears. Because I am disabled and wheelchair-bound, I cannot drive out to go somewhere and pay to have both pairs of glasses readjusted to fit. That was the whole reason I used the service by mail to begin with. I am deeply unsatisfied with my experience and unsure how to proceed. The cost of the lenses for both pairs was $533.00 and I am absolutely appalled at what I received. I do not recommend using this service.

i made a mistake with my order and the person that i talk to her name was Bibi, she was so helpful. She was able to fix it right there with out me having to cancel it and do a reorder. thank you so much Bibi.

My third time ordering my prescription lens online with them. Note, it might take awhile, but with their 30% coupon, sometimes they even have 40% off, soooo worth it! Beats spending $650-$800 for prescription lens into your frames!

1. Easy to order 2. Pricing is very competitive compared to alternatives 3. I have a complex prescription having had surgery in one eye in the past, and the lenses I have gotten in the past through Lens Direct were really great--ie the prescription was just right. I hope this happens with this upcoming set which I think is the 4th set of lens replacements I have obtained through Lens Direct