Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Anna
Customer service rep Kimia answered my question at a timely manner! The discount code i received from my email did not work and kimia fixed my issue so i can move forward with my order. I ordered replacement contact lenses. Will use again. Thank you!
M
Customer service rep Natasha answered my emails fast! Online ordering from any retailer can be stressful, but the folks at Lens Direct did a good job. I ordered replacement lens for existing frame, and a new frame/lens from their catalog. Will use again. Thanks Natasha.
Reply from LensDirect.comSep 12, 2023
Hi M! Thank you for visiting us at LensDirect. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off. Best, LensDirect Customer Happiness
Foongy L.
Natasha answered the phone and was incredibly patient and kind. I was very impressed with her service! She is a credit to your company.
Reply from LensDirect.comSep 12, 2023
Hi Froongy, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Tammy B.
Contacted customer service today to check status of my prescription. Got prompt and courteous resolution for my call.
Reply from LensDirect.comSep 12, 2023
Dear Tammy, It’s lovely to hear your kind words of appreciation for our hard-working staff at LensDirect. Thank you for choosing us. We hope to serve you again soon. Sincerely, LensDirect Customer Happiness
CARL-K
I just ordered two more sets of lenses! I wanted to make sure the prescription and pupil distance was the same as my first order and Nyah was incredibly helpful and gave me all the info I needed. You cannot beat the prices and quality and the customer service is awesome! Highly recommend!
Reply from LensDirect.comSep 12, 2023
Hi Carl, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Best, LensDirect Customer Happiness
Stephen S.
Was having trouble ordering via the web site but talked with Nyah. She was wonderful in helping me get the order through. Very patient and competent. Really enjoyed working with her
Kyleen B.
I had an issue with Lens Direct and an auto order for lenses. Kurshel helped me figure out the problem and offered an appropriate solution. I appreciate the customer service very much!
Marsha A.
Was very informative and was able to help me through everything. Thank you Oneil.
