Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Pam G.
Lenora was pleasant, knowledgeable, professional and helped me with my issues! I would like to give her a huge thank you!!
Reply from LensDirect.comJul 24, 2023
Hello Pam, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
Charlie
Kissell did a great job of locating my order and got it sent out today. I had called after placing my order on 6/30/23 and not hearing any thing from Lens Direct. I really appreciate her working so quickly. She deserves a raise. :) Charlie Leonard
Reply from LensDirect.comJul 24, 2023
Hi Charlie! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Alex
Noah was awesome. Got my question answered in a snap! Thanks Noah.
Reply from LensDirect.comJul 24, 2023
Hello Alex, Thanks for your 5-star review! We sincerely appreciate your feedback. Best, LensDirect Customer Happiness
Abiel
Thank you, Nyah, for your exceptional service! You listened carefully, understood my issue, and made up for the company's mistake. You exceeded my expectations, and I'm grateful for your outstanding support.
Reply from LensDirect.comJul 24, 2023
Dear Abiel, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Best Regards LensDirect Customer Happiness
Marjorie G.
Customer service was contacted today and Nyah Roberts assisted me. She was very pleasant and took the time to answer everything. Thanks so much so being someone who was available for me!
Reply from LensDirect.comJul 24, 2023
Hello Marjorie, Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Best, LensDirect Customer Happiness
Meagan
It was a pleasure to speak with Nyah today. She was friendly, helpful and fast - thank you!!!
Reply from LensDirect.comJul 24, 2023
Hello Meagan! Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Jessie W.
I have ordered with lens direct for several years and I love that they always have great discounts rather than ordering from the doctors office. So grateful for Nyah because this time around I messed up on the ship address and she was able to fix it for me asap. Thank you so much!!
Reply from LensDirect.comJul 24, 2023
Hello Jessie, Thank you very much for sharing your review. We love hearing from our customers. Best, LensDirect Customer Happiness
Taylorpamm
There are just times - even in 2023 - when you need to talk to a human - especially about your EYES and the eyeglasses that will take 2 weeks to build - especially for you. Nyah was very good indeed. I had placed 2 different orders / 2 different prescriptions for 2 different needs (reading) vs (distance). Nyah was extremely professional, succinct and articulate about the data she required - and because of that - we are now secure on what information goes with what order. That was an exact time for a phone call - and thanks to Nyah it was handled extremely efficiently.
Reply from LensDirect.comJul 24, 2023
Hello Taylor, We’re so grateful that you took the time out of your day to share your review with us, Taylor. We’ll make sure that your customer representative Nyah receives your kind feedback. It will make their day! Best, LensDirect Customer Happiness
