Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Justin G.
Nyah was helpful tracking my order and making it ship faster.
Reply from LensDirect.comJun 20, 2023
Hello Justin, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Best, LensDirect Customer Happiness
jenifer W.
Charlena helped me quickly without wasting my time with lots of questions. Quick, efficient, and polite. Thank you
Reply from LensDirect.comJun 19, 2023
Hello Jennifer, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Charlena receives the recognition they deserve. Thank you again, Jennifer, have a great day! Regards, LensDirect Customer Happiness
Rodney W.
Nyah was awesome helping me with my order. Thanks again Nyah!
Reply from LensDirect.comJun 19, 2023
Dear Rodney, We’re so happy to hear you had a great experience at LensDirect. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Regards, LensDirect Customer Happiness
Chee Y.
Charlena was very helpful with my purchase problem. She solved it very quickly.
Reply from LensDirect.comJun 19, 2023
Hello Chee, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards, LenaDirect Customer Happiness
NM
I've had several pairs of glasses done with Lens Direct and I've been very happy with them all. Daisy was super helpful getting everything taken care of. Thank you!
Reply from LensDirect.comJun 19, 2023
Hi NM It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
Johnny R.
Lenora provided excellent customer service. She was knowledgeable and very attentive throughout the process.
Reply from LensDirect.comJun 19, 2023
Hi Johnny, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Lenora receives the recognition they deserve. Thank you again, Johnny, have a great day! Best,
Kinsey
Charlena was really helpful when my order showed up with two boxes missing. She was really responsive and quick to reorder the two missing boxes. Waiting for my order to show up but she was kind, professional, and resolved my issue super quickly.
Reply from LensDirect.comJun 19, 2023
Thank you for your kind words, Kinsey We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! All the staff at LensDirect
Shizel G.
The representative was aware of the urgency of my request and made sure that I was taken care of accordingly. This is my third order with LensDirect in the past 3 months and I am pleased with the results of every order.
Reply from LensDirect.comJun 19, 2023
Hi Shizel, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
