Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jamie
Warren was super kind and helpful and fixed my issue in a very timely manner. Thank you, Warren!
Reply from LensDirect.comJun 2, 2023
Hi Jamie, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
adamslick
Nakeisha was extremely helpful with helping me get everything in order for a lens replacement! Lens direct in general has been a financial lifesaver for me. Instead of paying obnoxious prices at the optometrist, I get the lens and coatings for a fraction of the cost through LensDirect.com. Truly a great company
Reply from LensDirect.comJun 2, 2023
Hi Adam, Your comments have been shared with our entire team at LensDirect. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon. Best Regards, LensDirect Customer Happiness
Loran W.
I just ordered my third pair of replacement lenses and I have been very happy with the quality and the ability of customer service to assist me when needed.
Reply from LensDirect.comJun 2, 2023
Hi Loran, Your comments have been shared with our entire team at LENSDIRECT. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon. Regards, LensDirect Customer Happiness
Aspen
The website was easy to get through and the cancellation process was very easy. If I need to replace lenses or get a new pair I may just as well come back!
Reply from LensDirect.comJun 2, 2023
Hello Aspen, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Kind Regards, LensDirect Customer Happiness
customer
I was worried Lens Direct would not make good on the wrong prescription they sent me. I was wrong! And thanks to Warren, he got me all set up with the right prescription headed my way! Warren was very helpful and professional.
Reply from LensDirect.comJun 2, 2023
We’re so grateful that you took the time out of your day to share your review with us. We’ll make sure that your customer representative Warren receives your kind feedback. It will make their day! Kind Regards, LensDirect Customer Happiness
Miguel G.
I ordered a replacement lens for a frame. In my account there were 2 different prescriptions and the wrong one was placed in the order. Two weeks after receiving the glasses I emailed the company and Keisha responded to my emails, told me exactly the steps ro take and now I'm getting the lens replacement done with the updated Rx. Thanks to LensDirect and Keisha for how they handled this issue in a professional matter.
Reply from LensDirect.comJun 2, 2023
Hi Miguel, It’s great to hear that you had a positive experience with LensDirect and Keisha. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. KInd Regards, LensDirect Customer Happiness
Ken L.
The online chat was efficient and resolved my problem quickly. Thank you
Reply from LensDirect.comJun 2, 2023
Hi Ken Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Best, LensDirect Cutomer Happiness
Elaina R.
I ordered a lens replacement so that I could use my existing frames. They sent me back defective lenses twice in a row. Each time, the one lens had cracks all through it like some kind of stress fracture.
Reply from LensDirect.comJun 1, 2023
Dear Elaina, We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-800-536-7111 so we can discuss your experience and find a solution. Your comments are invaluable to us and we will take them into consideration. We appreciated you! LensDirect Customer Happiness
