Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Marcella
I had an issue with a product that had previously been cancelled but charged to my account. Natasha did an amazing job taking care of the issue and resolving it for me.
Reply from LensDirect.comJun 26, 2023
Dear Marcella, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
AZ
Daisy is AMAZING! Knowledgeable, prompt and sweet!
Reply from LensDirect.comJun 26, 2023
Hello AZ, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best, LensDirect Customer Happiness
Leida R.
Ellen from Customer Service clarified lots of questions I had and was very patient with me.
Reply from LensDirect.comJun 26, 2023
Hello Leida, We are incredibly grateful that you took the time out to leave us a 5-Star review. Best, LensDirect Customer Happiness
Becky C.
Extremely helpful and responsive. Bibi assisted me in updating my prescription so that I could get my contacts and was professional and friendly.
Reply from LensDirect.comJun 26, 2023
Hi Becky, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, LensDirect Customer Happiness
Thomas
First time customer. Bibi my AR rep was very helpful and patience with me through the process. Answered all my questions and helped me upload my RX. I'm excited to see my new glasses.
Reply from LensDirect.comJun 26, 2023
Hello Thomas, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Regards, LensDirect Customer Happiness
emily O.
The customer service I received from the live chat agent was exceptional! Ellen quickly resolved an issue I had with my order that seemed to be stuck pending shipment. She was courteous, sincere, and went above and beyond. I'm pleased with how quick and easy it was to speak with someone who could be so helpful.
Reply from LensDirect.comJun 26, 2023
Thank you for your kind words, Emily. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Best, LensDirect Customer Happiness
Greg O.
Keisha was very helpful and had me and my complex order ready to go quickly. She was polite, knowledgeable, and very knowledgeable. I'm happy with the price of my contacts for sure, but even more grateful for Keisha's assistance with the issue
Reply from LensDirect.comJun 26, 2023
Thanks, Greg, It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at LensDirect receives your feedback – they’ll be thrilled to hear your kind words. Regards, LensDirect Customer Happiness
Bill T.
Lensdirect.com does an incredible job! Great customer service and product, with a quick turnaround! Highly recommend!
Reply from LensDirect.comJun 26, 2023
Hello Bill, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Regards, LensDirect Customer Happiness
