Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Monica
DJanna was very helpful and pleasant.
Reply from LensDirect.comJul 8, 2026
Hello Monica! We're so glad to hear that DJanna was helpful and pleasant during your experience. We’ll be sure to share your compliments with her. We appreciate your support and look forward to assisting you again in the future!
Lewis B.
The customer service representative, Adelita was a great help with me over the phone!
Reply from LensDirect.comJul 8, 2026
Hello Lewis! We're delighted to hear that Adelita was able to provide great support and make your phone call a helpful one. We’ll be sure to pass along your kind words to her. We appreciate your feedback and look forward to assisting you again in the future!
fran K.
I purchased lens replacements for a pair of frames I wanted to keep that had an old prescription. When they arrived I could not even wear them. The prescription was way off and I had double vision. Save your money and go somewhere else.
Reply from LensDirect.comJul 8, 2026
Hello Frank! Thank you for taking the time to share your experience. We're very sorry to hear that your replacement lenses were not correct and caused double vision. We understand how frustrating and disappointing that must have been, especially when you were hoping to continue using a pair of frames you love. We sincerely apologize that we didn't meet your expectations. Providing accurate, high-quality lenses is our priority, and we're sorry we fell short in your case. We appreciate your feedback and regret that your experience did not reflect the standard we strive to provide.
KJC S.
I started chatting with Lexie online then she called me to walk me through my special order process. She was efficient and friendly. I am looking forward to receiving my new glasses! Will definitely be ordering from LensDirect in the future.
Viktoria C.
Prompt satisfactory service, answered all my questions
RV
Djanna was very helpful and pleasant! Thank you!
Ken R.
Truly confused filling out online forms solo Was shocked and relieved when the online assistant asked if I would like them to call me and fill out forms together what a blessing Lexi was sooo patient and super professional it was a breeze once Lexi was there to assist Total relaxation and trust is how I now feel dealing with Lens Direct
Rich L.
They really put "service" into their customer service. Jaron was professional, showed his caring over the phone and helped me with my order questions.
