Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Ryan
I had a problem with an order through LensDirect and chatted with Claire for about 5 minutes to get it sorted out. I am in transition, so she helped with the order problem and changed the shipping address for the glasses when they get sent back to me. Very friendly, very helpful.
Arlin P.
I had an issue with my order and Kissel was very helping. I appreciated her being so understanding.
Xiarady F.
I called about an order, did not have to wait to get connected to a representative. Karielle was very helpful and very kind! Awesome customer service and gave me the information that I needed!!!!
Bella Mella Y.
I had all my needs met with one call to the customer service center. I regret I didn’t make note of the representatives name but he was very helpful. If I’d known I’d be given the opportunity to rate him I would have made a point to write his name down. Excellent service!
Gloria L.
I had Kissel help me with an order issue and she was super helpful. Contact lens orders can be scary but Kissel walked me through the changes and was super kind.
customer
Karielle was super helpful in changing my auto ship order. My rx changed and so I needed to stop the auto ship. Thank you so much
Katy
Karielle was very polite, helpful and pleasant. Took care of my issue quickly.
Marc
Excellent experience. Thank you!
