Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Joan P.
I had a concern about how late new Optum cards with new expiration dates are provided to customers (waaaaaay too late) and Denise messaged her supervisor with my concern while we were on the phone. I really appreciate her responsiveness.
AY
Duval very quickly responded and addressed my issue, and sought confirmation was unusual prescription was correct. Very professional, proactive and efficient service!
Evelyn Marie S.
Easy to update payment method.
Jie Z.
Nicole was so passionate and professional when helping me resolve issues about auto-refillings. Had the issue resolved very quickly! I really appreciate her help!
Vinny M.
Quick and effective solution
Shiloh
Joel was very helpful and was very quick to respond to my email questions. I have been ordering from Lens Direct for all of my glasses needs. I highly recommend you take advantage of their excellent service.
JA
Someone stole my package from my mailbox. Sheena Cornibert helped me with this and was very nice and professional. Highly recommend.
michael M.
Aliyah Henville was a pleasure to work with and was extremely helpful and informative.
