Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jennifer D.
I needed to cancel an auto refill order due to it being the wrong Rx. Karielle Fowell was a great help in getting it cancelled for me. The transaction was quick and easy. I received great customer service from her.
Alexandra H.
The person who helped me was really helpful. Their name was Karielle Fowell. I needed to see why my prescription was taking so long to be verified and she helped me.
Mary A.
Nicole helped me add the promo code I forgot to add before I checked out. She also sent me the updated order via email so I could see it had been added. She answered my questions quickly & kindly. She was great!!
Sai T.
Had to reach out to support for an order cancellation. Karielle the support person was helpful and took care of the situation.
Julia M.
Aliyah was extremely helpful! She helped me cancel my order and explained how the process works.
Vinny
Aliyah was very helpful and responsive.
Naomi A.
After emailing and speaking to several LensDirect associates Aliyah was able to verify my prescription and place the order while I was on the phone with her. She helped me a lot because the previous associates became confused by my seemingly complicated prescription and canceled my order! It was a great feeling not to have to start my eye story from the beginning again or suffer sitting on the phone because the previous associates could not find all of my prescriptions. Thank you Aliyah
Monika B.
Daisy was very helpful and responded quickly. She got me exactly what I needed. Great customer service.
