Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Aaron B.
Great site! I had sooo many problems with the previous place I ordered from, and even though i ended up having to cancel my order with Lensdirect, they have been incredibly helpful and efficient, especially Aliyah, she was kind and informative. I will definitely be going through here in the future.
Jennifer T.
This is my first time using lens direct. And the ease of ordering and communication when emailing was amazing! Sheena C was amazing at emailing and making sure my order was on the way too. I definitely recommend and will be using them again.
David B.
Really great customer service. I contacted the customer support and Aliyah made ordering my contacts a breeze.
Kimberly A.
I had to reorder just left lenses this morning but the website brought up both eyes and I didn't know how to just order lefts. I contacted chat and Yasmine helped me. It was so easy and simple and such a great deal! Thanks so much LensDirect!!
toddej
A good alternative to 1-800-contacts, which I used for years before discovering LensDirect. With similar pricing but better discounts, I now have a new source for contacts. And thank you, Daisy Desir, for such great customer support!
Tabitha Wright A.
This company makes it affordable to replace lenses in existing frames! Aliyah was a fantastic help after I ordered.
Annette M.
Aliyah responded to my email so quickly and explained what they had found out about my order and why it was held up! I appreciate their help and really liked the way the response was handled!
Luke
Aliyah was incredibly helpful and efficient!!
