Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Toby M.
Ordered 4 pairs of lenses for frames that I had purchased from a different company and Lens Direct was able to seamlessly fill my prescriptions in all of my frames and send them back to me in a timely fashion. Both sunglasses and eyeglasses. Customer service (Angela) was excellent and very attentive when I inquired about tracking my package, and I will definitely be purchasing from them again. Highly recommend.
Dave A.
Very smooth and easy to order contacts Got my contacts in just a couple days Enjoyable transaction I am now set up to receive contacts every 90 days Easy on budget and one less thing I have to worry about
Komal B.
Very quick and thorough!
Marcel
These women aliyah and lily are professional an help every step of they way
Peter B.
LensDirect is an excellent company. They fitted lenses to my Aviator frame in about 10 days including shipping time. Regrettably though the glasses were perfect the Rx was in error & after a reexamination & a new Rx from the Doctor they filled the new one with a perfect set of new transition photo chromic lenses including Shipping both ways at no cost to me . All thanks to Lily Deterville.
J.Bonilla
Overall 10/10 experience and recommendations for lens direct! I was very impressed to be reached out to after I placed my order, by the girl that would over see my order and keep me informed! This is definitely excellent customer service!! I was kept informed through the whole process. When I received the sunglasses back I was very happy to see that they were fixed and they look like the original lenses! The way you shipped them back in a nice carrying case was amazing! I have another pair of glasses that are scratched up on the lenses so I look forward to using you guys again!
Veronica
Have worn glasses for 30 years and have bought glasses and lenses from many different companies. I will only use Lense Direct from this point on. Friendly customer service with emails and communication. The lenses I got in my pre-owned glasses are phenomenal. I couldn’t be happier with the product, price and delivery time.
Melissa W.
Everything about my experience with Lens Direct was OUTSTANDING! The customer service was great and I love my new glasses! Thank you so much!
