Rye M.
Thanks for everything
I'm just happy this service exists
Reply from LensFactorySep 22, 2025
Thanks for the great review!

Excellent
Based on 2,026 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Rye M.
I'm just happy this service exists
Reply from LensFactorySep 22, 2025
Thanks for the great review!
Pat R.
I am thrilled with the speed and quality of the service...and especially the wonderful emails!
Reply from LensFactorySep 22, 2025
Thanks for the great review!
Lee E.
This is the second year we've used Lens Factory to order my husband's VA prescribed glasses. It is the most economical way to go both in reusing frames and sending newly purchased frames. The service is outstanding. And we are happy that we can patronize a veteran-owned business. I'm sure that my next glasses will also be from Lens Factory.
Reply from LensFactorySep 22, 2025
Thanks for the great review!
DAVID P.
Lenses are great except for one thing… they are not quite strong enough on the top for near vision. Can you make the top of the lens a bit stronger if I return them?
Reply from LensFactorySep 22, 2025
Hello, Please reach out to us and we will work to help make your lenses better for you.
Chad C.
Very pleased with product and service. Will definitely do business again.
Reply from LensFactorySep 22, 2025
Thanks for the great review!
MELVIN MCCOWEN J.
Other than mistakenly ordering the wrong lens (I ordered tinted when I wanted transitions) everything else was fine. The prescription perfectly reproduced, the return timely, and the cost reasonable.
Reply from LensFactorySep 22, 2025
Thanks for the great review!
Tim P.
Good consultation before the sale, accurate lenses even though my prescription is complex. Good speed of business.
Reply from LensFactorySep 22, 2025
Thanks for the great review!
Barry
Love the new lenses. The whole thing was streamlined and the price reasonable.
Reply from LensFactorySep 22, 2025
Thanks for the great review!