LensmartReviews of lensmartonline.com

I got the Akeyel and Alessia glasses from Lensmart. Both styles are so cute and give different vibes depending on the look I’m going for. I love having options to switch things up and add a little something extra to my outfits. Definitely loving both pairs! 💕

Do not buy transition lenses. I excitedly received my glasses with transition lenses, went outside into the sun to find they did not adequately work, they had very little tint. I compared the glasses with my neighbours who brought theirs from a well known brand, their glasses went dark helping to protect from UV rays, the lensmart glasses had a slight tint, like tinted yellow glasses you can buy. I contacted their customer services and the reply was there is nothing wrong with them, I could pay for postage to return the glasses to an American address and recieve 75% refund. I was not happy so I asked what their visible light transmission, lensmart did not answer and gave a generic answer of the weather when cloudy effects glasses, it can take 30 minutes to go darker. They asked if I could leave the glasses outside for 30 minutes, which is ridiculous compared to my neighbours glasses brilliant reaction. I left the lensmart glasses for 30 minutes, they did not go darker. Lensmart said they had contacted their technical department who confirmed they worked. I asked for the proof of technical results, I got no proof from them. I still have no refund and I'm in the process of reporting the company Lensmart. I would love to put a picture on here to stop this happening to someone else. DO NOT BUY FROM THEM

Although they took a long time to arrive , they are absolutely fantastic, the varifocal is spot on ,vision is so clear and the fit is the best I've had in a long time,And I worked in an opticians for 16 yrs will definitely be ordering again

I got three pairs of glasses-Thurston, Andrea and Behati. The quality, teaaaaa. I also love the customer service

Amazing customer service. Top of the range selection of frames. Would definitely recommend.

Order Number: C26080198975348694. My experience with Lensmart has become a complete joke. I ordered prescription glasses in August, and the lenses were made incorrectly because Lensmart used a default PD instead of requesting my actual pupillary distance. They never asked for a photo or any verification before manufacturing, which is exactly why the glasses arrived unusable. Since then, I have repeatedly asked for a proper remake using the correct PD I provided. They refused. I asked them to cover the postage from the UK to China since the mistake was theirs or at least as they are experts to have flagged the missing data, they refused. Their “solution” was to send loose lenses without the frame, which is completely impractical and not what I paid for. I should not have to install lenses myself when the product was supposed to arrive ready to use. We have now exchanged over 40 emails, and every reply introduces a new obstacle or an obscure request. They even asked for a photo of me wearing the faulty glasses before they would consider doing anything — despite the fact the issue is the PD they failed to confirm in the first place. Given how cheaply these frames and lenses are mass‑produced in China, it is astonishing that they refuse to simply remake the glasses properly and send them in the frame I originally ordered. That is the bare minimum any competent company would do. After months of delays, contradictions, and pointless emails, I still have no resolution, no glasses nor even just the lenses. Their ability to handle customers or provide even a half‑decent service is genuinely questionable. I would not recommend Lensmart to anyone.

The delivery was exceptionally long and complicated. They said they were in route for weeks! Once arrived, they are cheap and the prescription is wrong. They are making it extremely difficult to return my glasses as well.. proceed with caution.

I had a great experience with Lensmart! 😍 The glasses are stylish, comfortable, and exactly what I was looking for. I love how they elevate my look while still being practical for everyday wear. The quality is impressive, and I appreciate the variety of fashionable frames available. Lensmart makes it easy to find glasses that match your personal style without breaking the bank. I’m definitely happy with my experience and would recommend them to anyone looking for trendy, affordable eyewear! 🤎👓