Excellent
Based on 222 reviews
Festi4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Festi is an online service for creating and ordering personalized party decorations. We help you design a complete, matching set of decor that looks custom-made for your celebration.Our process is designed to be fast and simple. You start by entering the name and uploading a photo of the person you’re celebrating. Instantly, our site shows you a variety of beautiful party themes that are already personalized with that information. You can see exactly how the banners, toppers, and other decor will look with your loved one's name and photo. From there, you simply choose your favorite design to order your complete, matching kit.It’s a simple way to make the guest of honor feel special without the usual stress of party planning.All our products are manufactured in the United States and shipped directly to your home, arriving in just a few days. We started Festi to make it easier for busy families to create memorable celebrations.
Festi (letsfesti.com) has 222 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
222 approved reviews, newest moderated first
Michelle
I had a wonderful experience with Festi! I was very happy with everything. They were professional, helpful, and made the whole process very easy. Everything turned out beautifully, and I was extremely satisfied with the final result. I would definitely recommend them and use them again!
Reply from FestiSep 10, 2026
Thank you, Michelle! Easy, helpful and beautiful at the end is the full checklist, and we're thrilled it all came together 🙌
Kim P P.
The picture was beautiful! Every piece printed so nice. Thank you! I love it.
Reply from FestiSep 7, 2026
Hearing the picture came out beautiful on every piece is the best part of our day, Kim. Thank you for letting us know 😊
Jasmine L.
Absolutely love how everything came perfect.
Reply from FestiSep 6, 2026
Everything arriving just right is exactly what we aim for, Jasmine. So glad it did!
Alyssa W.
Absolutely AMAZING! Love love love the items :) they’re such good quality and so easy to assemble! Made my party look so elevated and custom! ✨ thank you, Festi!
Reply from FestiSep 6, 2026
Elevated and custom is the dream, Alyssa, and it's lovely to have you back for another party 🥳
Kelsey R.
So easy and so cute! I loved having this for my son’s first birthday party. It made the whole event more special!
Reply from FestiSep 6, 2026
A first birthday is such a big one, Kelsey. Happy we could make your son's a little more special 🎂
Dominic M.
My experience with Festi raised serious concerns about the way the company markets its products and handles customer transactions. I felt that what was presented to me initially did not match the final experience, which left me concerned about possible bait-and-switch practices. I would strongly recommend customers keep screenshots of the advertised offer, product description, pricing, checkout page, order confirmation, and all communication with customer service. Make sure you understand exactly what you are paying for before placing an order. I was also concerned by Festi’s very high Trustpilot rating. The profile is overwhelmingly positive, but Trustpilot itself currently states that the company has no recent history of asking customers for reviews and warns that the reviews may not be representative. That does not prove that the reviews are fake, but it is something I think potential customers should be aware of rather than relying only on the 4.9-star rating. There are also customer reports involving personalized-product errors, shipping/tracking problems and disputes over how problems were resolved. My own experience made these issues more concerning to me because they were not simply theoretical. Another issue that deserves attention is the privacy policy. Festi states that it processes uploaded photographs, including facial-image processing, and that original and processed images can be retained for up to three years. Customers should understand this before uploading personal or children's photos. I have not found evidence that would justify calling Festi a scam or claiming that its reviews are fake, so I will not make those accusations. But based on my own experience and the issues I found while researching the company, I would personally be very cautious about ordering from Festi. Save your documentation, read the refund and delivery terms carefully, and don't rely solely on the company's marketing or Trustpilot rating.
Reply from FestiSep 3, 2026
Thank you for taking the time to write this, Dominic. We take the concerns seriously, but we cannot find an order under your name, so we would like to understand what happened. Please email us at [email protected] with your order number and we will look into it properly. On the privacy point, uploaded photos are used only to create your designs, and any customer can ask us to delete them at any time.
Blanca M.
Loved everything I got, great quality. Very easy to create and order. I was just expecting a receipt with my order and it was so hard to track my order I was scared that I wasn't going to receive it on time for my son's birthday party. I did receive one item damage from the packaging, but it was not a big deal you couldn't really see the tear once i put the box together. I will definitely be ordering again.
Reply from FestiSep 2, 2026
Thank you for the honest feedback, Blanca, and I'm sorry the tracking left you guessing. That worry before your son's party is on us to fix. Please email us at [email protected] about the damaged item and we'll make it right.
Karla P.
It’s the 3rd time I placed an order and the quality it’s amazing, they deliver always in time. Me and my kids love it.
Reply from FestiSep 2, 2026
Three orders in and still loving it, that means everything to us, Karla 💛
