Reply from Leveled Up TradersMay 8, 2025
Thank you for taking the time to share your experience with us, we genuinely apologize for the frustration you felt with the rule regarding trades opened at market open on Mondays, as well as the news trading guidelines. While these policies are outlined in our FAQ and Challenge Rules, we fully understand that some details can be easily overlooked, especially when they're not immediately visible but they’re things you should look out for in every firm.
Your feedback is incredibly valuable to us, and we want you to know that we’ve taken it seriously. While we always encourage traders to review the articles and reach out to our Support Team for any clarifications before proceeding, we recognize that we can do more to make these important rules clearer and easier to access.
To address this, we're actively working on creating clean, easy-to-read infographics that will highlight key rules, especially the ones that differ from other firms so traders can quickly reference them before and during their challenges. This is a direct result of feedback like yours, and we appreciate you bringing it to our attention.
We truly value the trust you’ve placed in us by participating in our challenges, and it’s never our intention to catch anyone off-guard or create an unfair experience. Our goal is to maintain a transparent and professional trading environment for all traders.
Once again, thank you for your honest review, it helps us grow and improve. Wishing you continued success in your trading journey.