Reply from LevelUp FundingJan 30, 2026
Hi,
Thank you for your feedback. We understand how important it is to receive timely assistance and clear communication, and we regret that your experience did not meet those expectations.
It's important to remember that you are not obligated to keep the loan for the entire term. At any point in time, you may (1) pay off the loan early with no prepayment penalties and to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan, as outlined in the loan agreement.
In the loan agreements, we also provide in detail the overall cost of the loan, finance charge, loan term, scheduled due dates, and payment amounts. A copy of your loan agreement is available to you at any time by logging into your Helpful Lending account, and we are here to discuss the terms of your loan with you in more detail.
If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at [email protected] or call us at 833-715-1813.
Best regards,
The Level Up Funding Team