levinsonleathergoods.comReviews of levinsonleathergoods.com

My husband bought me a off the shoulder bag from this company when he was on the search for something we found in TN at another store and I regretted not buying. He went online, purchased it, and I contemplated keeping it or returning it when it arrived. It was a nice bag just not the wear and tear look I was going for. I asked for a return label and figured I would sit down and go through their website as well as others when I had the time to spend. I was texted by the company asking for my feedback and why I wanted a return. They were polite and thorough. What happened after is what bothers me. I shipped back the bag on Sept 3rd it was received Sept 6th. I assumed the company did the right thing. It wasnt until almost a month later when I was in California at a different leather shop that I checked my card to find no refund was ever issued. I had to call the company and leave a message asking where my refund was. I received a random text today that just said "refund processed" this is the same number that could text me all the personal texts and info asking me what I wanted and what I was looking for. Explaining they make everything themselves blah blah blah but couldn't send a message that said "hey sorry we forgot" or "sorry we made an error". Nothing. Makes me wonder if I didnt say anything if I would have ever gotten my refund. Seems very dishonest

I would not order this bag. I received it and it has holes in the finish due to some type of adhesive residue that put holes in the finish, it has large scratches in the leather, and the leather quality is extremely poor. It says it is from CA but shipped from India.

Poor quality bag and the company was kind of a pain to work with. Ordered the bag, it came beat up and in poor condition. Tried to return and they told me I had to pay for shipping and a restocking fee. I sent it back knowing I’d only get some of my money back. I never saw the money get returned. 20 days after they had received my return I followed up and asked if they plan on sending some of my money back. I honestly don’t think I would’ve gotten anything back if I didn’t email them.

I wish I could give a review of the purchased bag I ordered. Only problem is, it’s been 3 weeks and I still haven’t received it. This is after the 10 Business Day Shipping they provided. I have called twice and a younger lady (who by the way knows nothing about lying as I can hear it in her voice. The lies she spews are laughable.) she promised it would be shipped two weeks ago from CA. I let a week slide and called back- she then mentions it’s “hot off the press in production and will ship out “today” another week ago. I asked for the tracking number and she hesitated at first and then gave it to me. This damn bag is coming from India. And it’s not hot off the press, it’s coming from a sweat factory. I know from reviews that I’ve read- this company is garbage. They won’t give a refund even if I asked for one. I won’t dare waste my time asking for one cause I assume this is a family ran “business” and would almost guarantee they have zero clue on how customer service works- look who they have handling phones. I say this to say- if and when I do get my purchase, I pray to god nothing is wrong with it. Cause good luck with that. If you’re reading this, take your $200, get in your car, drive up to about 50mph, open your window, and throw your money into the wind. You’ll get a better shopping experience by doing that rather than dealing with this incompetence and pathetic excuse of a retail company.

FYI - they don't post real reviews on their site, they filtered mine. Bag arrived direct from India in a smashed-up FedEx box all taped up. It was rather amusing to watch my wife try and open it. They did try to protect the bag inside with a poorly silk-screened burlap bag (logo was jacked up) trying to mimic a luxury handbag sash. The bag was rubbed with a mink oil to soften it, some residue remained. It is a distressed bag (Cobalt Buffalo Briefcase) so being a little beat up from transport was OK. The shoulder strap clasp was busted on one side, no spring return to hold shut (at least it still holds up the bag). The cuts on the leather are not straight, to me it looks like 3rd grader quality straight lines. You can tell it is hand crafted and sewn, this part was better craftsmanship. The inside liner was of basic quality fabric. Overall, disappointed no one reached out when I placed my review with the broken strap. I expected more I guess, and thought this would be of better quality... but hey $200 is $200 bucks. Update, after this REAL review here on this site they did get back to me. They did offer me a new bag that was of verified quality, direct from CA, I never replied, and they never sent it. They did send a new strap. Months later they wanted this review down and flagged it as defamatory. WHAT A HASSLE, and supreme waste of my time. So here I go spending more of my time on this transaction, dropping it to a single star.

Ordered a leather bag from Levinson leather goods. When it finally came, it was not protected properly (in a plastic bag). The leather bag is also nothing like the image on their website. Damage Bag came in with scrapes and marks all over it (I have images). Product The bag we ordered, based on the website, was a square sided bag, stiff (vertical sides). The bag received was a flat bag - not that they shipped the incorrect bag, but the way that it was packaged resulted in the shape changing and it would never return to the correct shape. Return Policy. We contacted Levinson to return the bag. The replies came sporadically - first asked us if they could send us another bag (no....as the problem was in the design), and then we were given a ship to address for the return (and they charge a $30 restocking fee). The shipping and restocking fee added up to $80 for a $200+ bag we did not get. Just a warning to others out there from a dissatisfied customer. UPDATE I received a phone call from a Nathan (the owner at levinsonleathergoods.com?) at 8:40am. As an aside, the number that came up on my phone was a SCAM number, which is telling. Nathan started off explaining to me that the bag I received was perfectly fine. I guess my eyes were lying to me. I was told that the scratches and marks were actually distressed... He tried to not let me get a word in but I stopped him - told him that everything written in my review is 100% accurate, and that in light of that levinsonleathergoods.com should refund the restocking fee and the shipping back to California (keep in mind that it is not that we did not want the bag, but is was damaged and not as per the image on their website). He told me that he would refund the restocking fee ($20), but would never ever refund the shipping back to California. Several times he mentioned that he could have this negative review removed in an instant. I told him to go ahead - it's not about the $70 or $80, it's about principle. I don't care about the money at this point. Now I understand why amazon has grown so large - service and return policy. Update 2.0 Levinsonleathergoods.com' owner seems to be digging deeper and deeper by not telling the truth. Bizarre - just a warning to others' Their response is not accurate. When my wife requested a refund we were offered a replacement bag (which, given the poor quality and damage due to packing she refused) but this was not "immediately offered". They seemed to not want to refund cash. Money issues possibly? The owner did call my wife almost a week ago and relayed how her husband should never have been involved with customer service and apologized for his behavior. She told my wife that we would be refunded the $50 shipping that we incurred but we have not received the refund as of today. The $20 was refunded recently, after several emails. My guess is that Nathan (her husband) has told her not to refund the return freight charge. The smart thing to have done by levinsonleathergoods.com was to send us a return label, refund the full amount and move on. (a) Nightmare to deal with this company. p.s. rereading their response to my experience: "family owed company", this implies a close knit family owned business with family members and employees out in the back of a factory making leather bags. The bag we ordered came from India. They basically drop-ship. Took three weeks to get the bag which came direct form India. That means that they don't keep inventory and possibly never see or inspect their product.