Reply from LezookaFeb 7, 2026
Hi,
We do not usually respond at length to public reviews, but this post contains multiple factual inaccuracies and omissions that must be corrected for transparency.
1. Payment amount misrepresented:
The amount stated in this review is incorrect. The total paid was $895, not $1,200. This is supported by our billing records.
2. Substantial services were delivered and consumed:
During the active service term, the reviewer requested and received 15+ virtual staging projects, each billed at $25 per listing, in accordance with our published terms.
All staging requests were:
Delivered in full
Approved by the client
Revised multiple times upon request
We maintain email receipts and delivery confirmations for every virtual staging order.
3. Lead delivery and client non-activity:
Leads were delivered continuously through our CMS during the service period. However:
System logs confirm repeated non-login periods
Multiple leads were not contacted in a timely manner
No follow-up or performance feedback was provided despite repeated outreach from our team
These CMS logs and communication records are retained and auditable.
4. Refund guarantee terms were not met:
Our refund guarantee is conditional and time-bound, clearly outlined in the signed agreement.
In this case:
The refund request was submitted after the service period had already expired
The client had already consumed a significant portion of paid services
Communication logs confirm that the refund window had passed
Accordingly, the request fell outside the scope of the agreement.
5. Escalation and regulatory action
Due to the seriousness of the misrepresentations made publicly, we have compiled all supporting documentation including contracts, CMS activity logs, service receipts, and communication history and are preparing a formal submission to the Real Estate Council of Ontario (RECO).
We reserve all rights to pursue appropriate remedies and take matters of professional conduct seriously.
Lezooka stands by its services, contracts, and documented performance. While we regret that this client is dissatisfied, this review does not accurately reflect the services provided, the agreement signed, or the timeline involved.
We remain committed to resolving matters based on facts, documentation, and good-faith communication, not public distortion.