Excellent
Based on 413 reviews
Liberty First Credit Union4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.Discover More:CHECKINGAUTO & PERSONAL LOANSCREDIT CARDSHOME LOANSVisit libertyfirstcu.com
Liberty First Credit Union (libertyfirstcu.com) has 413 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
413 approved reviews, newest moderated first
cJacquie J.
Brian reached out right after my call for information on Saturday morning. Met with him on Monday. He explained so many points from credit reporting & helping my daughter trying to establish credit. Great service!
Reply from Liberty First Credit UnionAug 28, 2023
We are so glad that Brian was able to help you! Thanks for being a member!
customer
The loan officer that helped me. He made the whole process so easy
Reply from Liberty First Credit UnionAug 28, 2023
We are so glad we could help and that you had a great experience!
Andrew
It was very difficult to get in touch with the loan officer. I would leave messages no calls back I would talk to whoever answered the answering service, they would talk to the loan officer, then the answering service person would relay the information. It was very frustrating and last minute.
Reply from Liberty First Credit UnionSep 1, 2023
Thank you for sharing your feedback about your experience. We sincerely apologize for the difficulties you encountered while trying to get in touch with your loan officer. We understand how important clear and prompt communication is during the loan process, and we fell short of your expectations in this regard. Your frustration with the communication process is understandable, and we take this matter seriously. We are committed to improving our service and ensuring that our customers have a smoother and more efficient experience when working with us. We have already taken steps to address the issue by reviewing our communication procedures and enhancing our internal processes. Our aim is to ensure that you, as well as all our valued members, receive the attention and assistance you deserve without any unnecessary delays or frustrations. Once again, we apologize for any inconvenience you faced and appreciate your patience. We value your business and are committed to providing you with a better experience going forward. Thank you for choosing Liberty First, and we look forward to serving you better in the future.
carrie K.
The staff there was amazing and welcoming ! The process was simple and I am so happy to be a part of the credit union.
Reply from Liberty First Credit UnionAug 23, 2023
Thank you, Carrie! We are so happy to have you as a member!
customer
The customer service was amazing
Reply from Liberty First Credit UnionAug 7, 2023
We are so glad you had a great experience.
Steven S.
Great people and products
customer
Dillon made the whole loan process quick & easy!
Reply from Liberty First Credit UnionAug 2, 2023
We are so glad that Dillon was able to help!
customer
the man by the name of Chris Shipley, the manager of the Seward Branch, he is a great guy and you should give him a raise,
Reply from Liberty First Credit UnionJul 31, 2023
We love Chris, too! :) Thank you for taking the time to let us know about your experience with Chris.
