Liberty HealthShareReviews of libertyhealthshare.org

Excellent people to work with. They genuinely go to bat for you. I am thankful for this company.

Liberty really took good care of my brother. They care, they work with you, and really help you with the medical expenses. I appreciate what they did.

Tracy Hughes at Liberty Healthshare is amazing. She is so helpful and goes the extra mile to explain things and make sure I get the help I need. She really has been such a blessing, for the all the time, help and effort she has given to me. Thanks Tracy you are amazing! Natalie Morton

Jaleen helped me today for a couple hours! She helped me retrieve all sorts of codes needed to complete my claims! She organized all of my downloads to a proper order matching my claims to my attachments of information. Then, to attain the needed codes for particular services she assisted me on a three way call to get those codes. Jaleen was friendly and professional as well as patient with my lack of familiarity with my drop box. I accomplished things i never could of never done on my own! I do wish it was easier to retrieve the needed codes to complete a claim. This process is complicated and I needed Jaleens experience to complete the tasks required! Liberty Health Share is not considered by many hospitals and clinics as "legitimate"insurance. The codes I needed would not be released to me without exstensive requests. Thank you Jaleen for your help and caring enough to spend time organizing data, making calls on my behalf and managing my account/share box! Richard Hoefle

I spoke with Qwhynijiah in Customer service at Liberty HealthShare…it may have taken awhile to resolve this, however, she was so extremely helpful, patient, and kind, I can’t thank her enough! Both Qwhynijiah and her supervisor Ta are extremely hard working and professional employees! Nothing is a higher compliment than to tell you that your professionalism and your kindness will resonate with me forever! Again, Thankyou Liberty HealthShare, Thankyou from the bottom of my heart!

Always Helpful! I was having difficulty accessing information online. I called and was promptly helped to get the information necessary to accomplish the goal. Thank you!!!

My recent experience with the customer service person I spoke with was good. I find that she and most of the people I speak with at Liberty are friendly and try to be helpful. My experience with liberty as a provider is adequate. It took almost 3 years for my mammogram to get paid. It should’ve just been taken care of directly, but because of the length of time it was taking for liberty to pay the hospital, I just paid out of pocket (since I was being hounded by the hospital) and waited to get reimbursed. It is not ideal, but understandable since it is a share program.

I’ve been a member of Liberty HealthShare since 2017 and was diagnosed with breast cancer in 2019. I underwent a double mastectomy followed by five months of chemotherapy. My medical bills totaled over $200k, and despite countless hours on the phone and repeatedly submitting expenses, it’s taken years to reduce the balance to under $100k. I personally negotiated another $175k off directly from my providers. For the record, sending bills to collections seems to create ZERO sense of urgency at LHS. At least most of the bills from 2019-2021 have finally been addressed. In 2023, Liberty HealthShare decided to stop covering the monthly injection I receive at the chemo clinic as part of my ongoing treatment. Initially, I was told by an unfriendly nurse that it was being administered off-label, even though my oncologist provided a letter to the contrary. A few months later, I was informed that the real reason is they no longer cover what they classify as "maintenance care." It wasn’t until 09/16/2024 that I was fortunate enough to connect with Ketrina. She is, by far, the most knowledgeable and competent person I’ve ever spoken to at LHS. In just 15 minutes, she managed to accomplish more than has ever been done on my file. Ketrina also ensured I had her direct contact information and followed up with me personally a few days later. Her level of care and efficiency is unparalleled at Liberty HealthShare. While I do see some signs of improvement under the current CEO, the overall execution of Liberty HealthShare’s program remains deeply flawed. The concept is great, but the delivery leaves much to be desired. If you’re a member struggling like I have, I highly recommend reaching out to Ketrina—she’s the best person in the organization and truly a standout.