Libsyn Podcast HostingReviews of libsyn.com

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I appreciate the platform's excellence, which is equipped with all the essential features the Podcast community needs. It is clearly designed by great minds to make it more user-friendly. However, it's unfortunate that the customer service and support are not up to par. Minor issues can take forever to resolve, which can be extremely frustrating.

Too expensive. I host multiple podcasts and they do not have deals for podcasters who have multiple shows...so you have to pay pretty high prices for each show you host. It's too much and unfair.

I'm a rookie, amateur podcaster. I went with Libsyn as a hosting platform by recommendation from another small-op podcast. I've been with Libsyn a little less than a year but longer than a human fetus gestation. My experience has been lukewarm and really plummeting in the last month. For background I work fulltime in healthcare and so does my co-host. It's just us two and he's a Boomer so I take care of all the producing and tech-related aspects of the podcast. Getting the 'Destinations' setup took a little of forum perusing - it's a bit more of a multi-step process for bigger podcast platforms like 'Apple Podcast' and 'Spotify'. Small hiccup. My ONE decent Pro is the remote recording feature that is relatively new. I like that it gives you separate tracks for speakers and a 'master' track option. The major con is similar to Skype/Google Meet in that the audio competes and cuts out if people are talking over each other. Makes for a nightmare in post-production when I have to use AI to regenerate pieces of audio. The biggest headache and absolute TRAINWRECK is the website and interfacing a podcast feed with Libsyn. For context I was hoping to create a 'blog' style feed that I could add transcripts and resources to. There is the option to embed a player but that option is essentially just a media player. The other option is to use an RSS feed to embed the episodes on a website and that's fine if all you want is the show notes in tiny, plain, black text with ZERO formatting (good luck with brand consistency). Libsyn is retiring their 'Legacy' website, which is pretty rudimentary at best. Very bare bones, but honestly I could've worked with it and truthfully I have no idea when it is officially going to be 'retired'. That being said, Libsyn is hardcore promoting its sister company 'Pair Networks' or 'Pair Domains' where you can buy a domain and create a website. A podcast website. Sounds great? It's not. It's the worst experience ever. Apparently the podcast website is supposed to be WordPress based, but when you create a website through Pair Networks it defaulted to a Weebly-based. Still never figured out how to move it from Weebly servers to Wordpress services through Pair. There is absolutely ZERO interfacing between Pair Networks and Libsyn. And there's no way to fix it either. The Libsyn forums on linking podcast episodes to an external website are outdated and there's nothing for guidance on how to do so with the 'sister' companies nonexistent interfacing. Well I built a Weebly website and when I had to update the expiring card information Pair Networks deleted the entire site I built. I've contact support at both Libsyn and Pair and usually get a generic, bot response and promptly receive notification my 'ticket' is closed/marked as resolved even though it's definitely not. This whole process has been so frustrating therefore I'm moving our entire podcast to Buzzsprout. If you're fine with bare bones you can probably crutch your way through the Libsyn platform as a beginner but if you want any semblance of interfacing with a podcast website I absolutely CANNOT recommend Libsyn.

I am moving to zencasr and really can't believe how much better they are. The interface is pitiful, the tools are old. Lybsyn needs to invest into its platform.

Not satisfied with not much training and support on how to get my podcast pushed. Says pushed to apple podcast when sharing doesn't s how up for people Help would be appreciated

Some of the worse customer experience I've ever had. Went with Libsyn after reading a handful of reviews. I chose it because of the relatively easy "plug & play" model it project to be. After setting up the free website that comes with using Libsyn I purchased a special domain website name through Libsyn suggest company (which they also own) called Pair Domains. Since purchasing specific domain name I've yet to be able to get the Libsyn host to point to domain name (a feature that was crucial to whatever hosting service I was going to use). After looking through site FAQ to attempt to troubleshoot myself, all I found was an outdated article from nearly 4 years go when the features looked completely different and the suggestions in the article are not even ones that you can institute as the backend of Libsyn doesn't now include most of the buttons or menus the article points you to. Thus, I sent a ticket asking how to do this. After 4 emails later the support person claimed he'd "solved" my issue but never actually did anything or gave me the info I needed. Simply told me the issue was on the "Pair" side of the equation. I called Pair support and they stated it was all on the Libsyn side. No phone number for Libsyn support. So good luck there. A task that should have taken 5 min has stretch into 2 weeks and I've essentially spent hours of my time & money trying to get this to work. I've yet to launch a single episode but already heavily regret going with this "service" that feel like much more of a scam.

I am a new customer trying to onramp and have some very specific questions. The Bot and articles provided did not answer my questions directly. I have sent 3 emails because my issue is very time sensitive. As of now I still have not had a response. It is very disapointing as a new customer that I have not been responded too