LifeFone Reviews | Read Customer Reviews of lifefone.com

LifeFone Reviews | Read Customer Reviews of lifefone.com

LifeFone reviews

810 approved reviews, newest moderated first

Kathy
May 28, 2024
We have been very pleased with the…
We have been very pleased with the customer service LifeFone has provided these last two+ years. Our mother has needed help a couple times, and the representatives who contacted us were kind, patient, and helpful.
Reply from LifeFoneMay 29, 2024
Thank you for sharing your experience with LifeFone. We are happy that our representatives have been kind and helpful. We strive to make all of our subscribers feel valued and cared for. We're here for your mother and your family any time you need us!
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Diane De M.
May 8, 2024
Lifefone has delivered excellent…
Lifefone has delivered excellent service during setup and since. I have the system for over 2 years and have never had an issue with them. I needed help twice and I pushed the button and had help very quickly and with compassion. I would recommend this company to anyone who could possibly need help with a lift assist or a trip to a hospital.
Reply from LifeFoneMay 8, 2024
Thank you for your kind words and review of our service. We appreciate the opportunity to help when needed. Please don't hesitate to reach out if you have any questions! Thanks again, LifeFone
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Billie K.
Apr 25, 2024
Peace of Mind for our loved one
I did a lot of research before choosing a unit for our mother and am very pleased with the LifeFone system. She is still very active and we wanted something that would be with her all the time yet not become cumbersome. We liked the VIPX because she wears it as a necklace and it travels wherever she goes. We had the option of AT&T or Verizon as the carrier and also chose to have the fall protection feature. LifeFone is a little more expensive than some but the peace of mind we have is well worth it.
Reply from LifeFoneApr 26, 2024
Thank you for your kind words about LifeFone. We're so glad to hear LifeFone provides peace of mind for your loved one! It sounds like the VIPx is the perfect solution, keeping your active mother safe and connected wherever she goes. We also appreciate your comments about the value we offer. LifeFone is committed to providing peace of mind without hidden costs. That's why we don't have any activation or equipment fees! Combined with our consumer-friendly policies, our goal is to help ensure your mom's safety without any surprises and we are happy to have her as a subscriber. If you ever have any questions about using the VIPx or need any support, our team is available 24/7. We're here to answer any questions you may have! Sincerely, LifeFone
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Tara
Feb 27, 2024
LifeFone bracelet…
My mother had a LifeFone bracelet 4years ago, which the staff helped save her life. My mother recently tried the new bracelet VIP flex and was happy it was a simple push button - but we unfortunately had to return it as it kept flashes and wasn’t keeping the charge due the signal was weak in her area. Other than this we’ve always appreciated LifeFone’s services.
Reply from LifeFoneMar 5, 2024
Thank you for sharing your experience with LifeFone. We're glad to hear your mother had a positive experience with the previous device and appreciate your continued trust in our services. We realize that cellular service varies from location to location and is not something we can control so we're sorry the VIP Flex isn't a solution for her. Best wishes to you all and thank you!
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Teresa and Chris C.
Feb 22, 2024
My mom used her lifefone pendant and…
My mom used her lifefone pendant and immediately got a response. She told the call center she was in distress. They dispatched and ambulance to her home then proceeded to call the family. Unfortunately each member couldn’t be spoken with directly and a message was left. The ambulance arrived open her door using the key lock door box assisted her and took her to the hospital. She was OK due to their quick action. My only “complaint “ is the call showed on my phone as central station, not lifefone. I was on my way into a meeting and did not answer. Wishing it said Lifefone I would have answered immediately as would have my brother. Regardless my mom is fine due to Lifefone’s quick response. Thank you
Reply from LifeFoneFeb 22, 2024
We're so glad your mom received the prompt help she needed! We understand your concern about the call display and appreciate your feedback. We will take this into consideration for future improvements. Most importantly, your mom is safe, and that's what truly matters. Thank you for sharing your experience!
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Joan A.
Feb 14, 2024
I test my lifefone alert monthly
I test my lifefone alert monthly. And sometimes it takes a while for the operator to respond.
Reply from LifeFoneFeb 16, 2024
We are happy that you test your system each month. We realize that there is a delay sometimes and it seems to be related to the cellular service in your area. Someone from our customer care team will reach out to you to talk this over further. We really appreciate you as a subscriber and want to be sure you are comfortable using your system.
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Elizabeth T.
Feb 1, 2024
Very helpful during emergency
The LifeFone was great. During an emergency I didn't have to call the family members because they were notified from the moment that button was pushed until the ambulance got to the hospital. It was also great that they were able to call the ambulance while I kept my grandmother calm and gathered the necessary things for a trip to the hospital. The only reason why we cancelled the plan was because my grandmother passed away and it was no longer needed.
Reply from LifeFoneFeb 2, 2024
Thank you for taking the time to share your experience with LifeFone. We are truly grateful to hear that LifeFone was helpful during your emergency. We’re happy to know that our system was able to provide you with peace of mind and prompt assistance during a critical moment. We understand that having access to immediate help can make a significant difference in such situations. We appreciate you highlighting the features that were valuable to you, such as automatic notification of family members and emergency response teams. It's important to us that our systems are not only functional but also provide comfort and support to our users and their loved ones. If you need further assistance in the future, please don't hesitate to contact us. We are always here to help.
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Joe H.
Dec 29, 2023
I’m 89 years old and live alone
I’m 89 years old and live alone. In October, I fell on my back deck and couldn’t get up. Fortunately I had my LifeFone around my neck and pressed my button and told the operator to call my daughter and quickly received help from a friend who lived close by. I wear mine whenever I’m alone and feel confident that I can get help if and when I may need it. Best decision to get LifeFone when I did.
Reply from LifeFoneDec 29, 2023
Thank you for taking the time to write about your experience. We are always here to help when you need assistance. If you have any questions, feel free to call us at any time!
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