LifeMDReviews of lifemd.com

I've experienced genuine concern for patients ' well-being, knowledge of the product, and Excellent response to customer concerns.

From the moment Kinney answered the phone, I knew this wasn’t going to be one of those stiff, scripted customer-service calls. He was patient, genuinely kind, and he listened — really listened. He carried the conversation with the ease of someone you’ve known for years, not someone reading prompts off a screen. What stood out the most is that Kinney didn’t just process my questions about signing up for my weight-loss medication — he joined the conversation. He showed concern, offered guidance, and kept the entire interaction light without losing professionalism. He laughed with me, matched my pace, and made sure I felt supported every step of the way. It didn’t feel like speaking to an agent. It felt like speaking to a trusted friend who understood what I needed and wanted to help me get there. That level of customer care is rare, and Kinney made the experience memorable, reassuring, and genuinely enjoyable. LifeMD, take note — this is the kind of service that sets a company apart.

I called Customer Service for information on my plan, and my Customer Service Representative, Chanelle J., shocked me with her personable, professional, demeanor. She communicated everything she was doing as she handled my concern. She was not only efficient, but she was respectful, patient, and a delight to speak with. I left the call knowing she straightened everything out. It was such a wonderful experience I called her Customer Service Supervisor, Tamika, to tell her what an amazing job Chanelle did.

I spoke with Jared today. He was so knowledgeable about your company and very nice. He made sure I was in the right program for me and I'm very anxious to begin trying your products.

Very innovative and reliable platform for Healthcare needs. The coverage is excellent for my condition and I appreciate the clarity of all provisions.

The initial consultation was via Telemedicine. Labs were local but outsourced and convenient. Getting prescription refills was on a 5 week cycle while medication was a 4 week supply. In 3 months time, I only lost 10 pounds; the expiation goal was 60 pounds. The cost of GLP-1 program was over $700, out of pocket. In short paying +700 to lose 10 pounds did not justify the cost.

This company charges $356.25 just to speak to a doctor. No product provided. The manager states there is no one above her to speak to and they don't give refunds. The first rep did refund a partial amount, but the manager stated they should not have. They kept $189 for nothing. I looked around to 5 other companies and no one else chargers you up front in the fine print. I have asked to speak to someone higher. I had my phone on me all day and no call. Then I received a text saying she tried to reach me and sorry she missed me. No missed call from her. As I spoke to the manager, she continued to read the script amd say, I am sorry for your experience and understand your frustration, but there is nothing we can do. We do not refund. I asked to speak to someone higher and she just kept saying, "at this time there is no one else to speak to, I am as hugh as it goes". I know there has to be an owner at least, but she just kept repeating the above when I asked if she reported directly to the owner. I have never left a bad review for any company, but this merits it. This is fraud. It would seem to me that if they trusted their own services and product, they would not be so deceptive and charging so much while you are just trying to learn about their products and services.

Decent, the staff are politez