Great
Based on 4,177 reviews
LifeMD4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
4,177 approved reviews, newest moderated first
ron C.
Overall knowledge and friendliness.
Reply from LifeMDDec 19, 2023
Thank you so much for your feedback, Ron. We are so pleased to hear that you had a positive experience with us! Thank you for being a valued LifeMD customer!
J. O.
I really love the concept of this company. My nurse, Mandy, was attentive, knowledgeable, and engaging. The team responded to my communication in a timely manner. However, the compounding pharmacy they use states they are accredited, and yet are not indicated as such on any national accrediting agency. I tested whether it was user error by entering other compounding agencies and was able to pull them up without issue. Their compounding agency is also embroiled in a law suit that their product is unsafe. I really wish LifeMD would consider an alternative compounding agency for their weight loss medications as their program is really solid and their team is amazing!
Reply from LifeMDDec 21, 2023
Thank you so much for your feedback. Your opinion is of the utmost importance to us and we would like to take a moment to first say we are so happy to hear you had a positive experience with us, and next, we would like to give you a little background on our pharmacy partner, Wells Pharmacy Network ("Wells"). Wells has confirmed to LifeMD that they are PCAB accredited through ACHC and are in good standing and current with all the accreditation requirements. Regarding the referenced lawsuit, Wells Pharmacy was previously compounding Semaglutide in combination with another peptide, BPC-157 that has been widely used in the nutraceutical industry for decades as an anti-inflammatory agent. Due to a recent shift in the FDA's categorization of BPC-157, Wells Pharmacy has since changed the formula, such that BPC-157 is no longer included in their compounded Semaglutide. LifeMD takes no position on any lawsuit, to which we are not a party, that may contain allegations against Wells Pharmacy. Such disputes are for them to resolve. However, we can say that Wells Pharmacy represents that all ingredients are sourced from FDA-registered manufacturers and are tested for impurities prior to being accepted into Wells facility. Wells has also indicated that, to date, no third-party testing failures have been noted. LifeMD continues to have a positive working relationship with Wells. If there is something else we could have done to make your experience a 5-star one, please reach out to our Director of Patient Care. Thank you for being a valued LifeMD customer!
Katelyn S.
I feel this company and its services can be very beneficial to many. Customer service is the base of many companies and they lacked in supplying the initial support I needed to continue my journey. However, they have resolved my issues directly which I appreciate. The concern and care expressed meant a lot, that’s why I felt the need for a review even though I canceled my services.
Reply from LifeMDDec 17, 2023
Thank you for your feedback, Katelyn. We are very sorry to hear there was an issue with getting a response to your message. A member of our management team will be reaching out to rectify any issues right away. Thank you for being a valued LifeMD customer!
Ann-Marie J.
Today was my best visit since I began my weight loss journey. Amanda is my new provider and she was awesome! She was thorough, knowledgeable, attentive, and easy to talk to. My interaction with her was more like a partnership and a coach.
Reply from LifeMDDec 13, 2023
Thank you so much for your feedback, Anna-Marie. We are so pleased to hear that you had a positive experience with us! Thank you for being a valued LifeMD customer!
Lori P.
I enrolled in their weight management program on November 3 and provided all requested information about me and my insurance. The first availability to speak with a doctor was November 14. It was a 5 minute call and she didn't offer any information about the program or options. They then began the insurance check, even though they had everything needed and were paid since November 3. Since then, emails are never answered sooner than two full business days. Nurse asked me what prescription I want rather than a medical professional making a recommendation. Currently, I just waited six days for a follow up to my most recent communication only to be told the same information that I was given 6 days ago. I'm ready to contact my credit card company to dispute the charges I prepaid. Its feeling like a scam, and if not a scam, then they really don't care about a name and a face in their paid database.
Reply from LifeMDDec 12, 2023
Thank you for your feedback, Lori. I am so sorry to see there was a lapse in communication and a miscommunication with the provider. A member of our management team will be reaching out to rectify this matter. Thank you for being a valued LifeMD customer!
Brian S.
Highly disappointed - meds don’t ship on time, leaving gaps in medication schedule. Don’t answer the phone, after being on hold told to leave a message. Called the pharmacy, they are unable to help since a lifeMD fulfillment. Told they’d escalate and I’d receive a call back and obviously, haven’t received a call back. As of now, I have $600 worth of meds that haven’t shipped and leave the country in 3 days and will be without my medication. Nobody seems to care.
Reply from LifeMDDec 12, 2023
Thank you for your feedback, Brian. We are very sorry to hear there were some issues with your order, I can assure you that your opinion is of the utmost importance to us, and we do care. A member of our management team will be reaching out to rectify this situation. Thank you for being a valued LifeMD customer!
Alejandra
I was made aware of some factors that could become serious issues. The medical practitioner that was assigned to me laid out all of my options and helped me make an informed decision, yet it was still quick and easy and eased my concerns. This is truly a terrific service to have an appt in the comfort of my home and even have the medications delivered straight to my door, thank you.
Reply from LifeMDDec 9, 2023
Thank you so much for your feedback, Alejandra. We are pleased to hear that you had a positive experience with us! Your safety and health are of the utmost importance to us. Thank you for being a valued LifeMD customer!
James M.
He did everything right. Polite, respectful,helpful
Reply from LifeMDDec 9, 2023
Thank you so much for your feedback, James. We are pleased to hear that you had a positive experience with us. Thank you for being a valued LifeMD customer!
