Life's AbundanceReviews of lifesabundance.com

Reply from Life's AbundanceApr 29, 2022

Thank you for your review. After looking at your account, a replacement bag is already on its way. In addition, we wanted to let you know that each batch of food is tested and must pass our quality control standards. Kibble size will vary, and because we do not include additives to make each batch look and smell exactly the same, we do expect some variation. However, if you feel that the difference in size was excessive, we would appreciate it if you could also send pictures to us at [email protected].

Reply from Life's AbundanceApr 5, 2022

Thank you for your feedback. We understand the frustration in rising prices. We always strive to be transparent which is why we informed Autoship customers of price changes via a video message in their Autoship reminder emails. We are absolutely committed to maintaining the quality of products we offer. This commitment along with market conditions, meant that a price increase was necessary. For dry dog food, the increase is about $0.07 per cup. In addition, we do still offer a discount when you are enrolled in our Autoship program. We hope your pup lives a happy and healthy life by your side!

Reply from Life's AbundanceMar 25, 2022

Thank you for your feedback! We are so sorry to hear that your shipping experience has not been up to par. It is definitely frustrating when your product arrives damaged. We can assure you that your package did not leave our warehouse in such condition. Please be assured we are looking into exactly what happened to help us identify if there are any changes on our end that could help us improve in the future. If at any point your product is damaged, please call our Customer Care team at 877-387-4564 and we would be happy to replace the product.

Reply from Life's AbundanceMar 15, 2022

We can certainly understand your concerns about shipping charges. We’re concerned, too. At Life’s Abundance, we are constantly looking for ways to keep shipping reasonable and improve delivery times. We’re not a mega-corporation that manufactures massive amounts of products and brands, storing them in huge clearing houses where they’re kept for long periods of time waiting to be shipped out to smaller warehouses and store stock rooms until ordered or stocked on the shelves. We’re all about premium quality, safety and superior service.Our products are made in frequent batches and shipped directly to one of our clean, climate-controlled warehouses where they are carefully boxed and shipped. And, in case we need to communicate with you about any of our products, we have a quick response system to share information quickly and effectively. These are services and peace of mind you just don't get with those mega-corporations.

Reply from Life's AbundanceOct 25, 2021

We completely understand your disappointment in not being able to get our canned foods. As you know, canned food manufacturing is experiencing significant challenges in ingredient supply. We are sorry that timing did not allow you the chance to join Autoship. As you have learned, those enrolled in this discount program had the additional benefit of already being in line to receive inventory when it becomes limited. Currently, all canned varieties for dogs are available with a maximum of 5 cases per variety. We will continue to meet your need for canned food as long as we are able. Unfortunately, we cannot predict how long this might be. It is our intention to offer these premium items again in the future. However, because of current supply chain conditions, we cannot speculate as to when this might be. At this time, manufacturers who could possibly take on our production simply do not meet our standards for quality and safety. At Life's Abundance, the choice is clear - we will not pursue substandard products for the sake of profit. Please know we value each and every customer, and appreciate your business.

Reply from Life's AbundanceSep 20, 2021

Thank you for your review! Our beloved single-ingredient dog treats retain many of their natural characteristics including size and shape. Because of this, and because they undergo minimal processing, there will be natural variation between each treat. However, our Customer Care team will reach out to you today to get to a solution. Thank you for choosing Life's Abundance!

Reply from Life's AbundanceSep 7, 2021

Thank you for your feedback. We are sorry to hear you didn't absolutely love the products. Our Revitalizing Shampoo and Bath Fresh Mist are fragrance-free, so any scent you are smelling is naturally occurring from the botanical ingredients in the products. We wish you hadn't thrown them away as we do have a 30-day return policy for your money back. If at any point you are dissatisfied with a product from us, please contact our Customer Care team at 877-387-4564 so we can assist you.

Reply from Life's AbundanceSep 1, 2021

Thank you for your feedback! We are sorry to hear that your puppy didn't absolutely love his food. We are usually able to win over even the pickiest of pups! If you'd like, you can try feeding him a kibble or two as a treat to entice him. If this doesn't work for you, you can contact our Customer Care team at 877-387-4564 to help you arrange a return (consistent with our return policy). In regards to the pricing, we realize that when you compare a bag of Life’s Abundance pet food to other foods, it may seem like ours are more expensive to feed. However, in general, that’s not the case at all. The most accurate way to compare the price of one pet food versus another is the cost to feed a meal. For example, the suggested amount to feed a 30 lb. dog Life’s Abundance All Life Stage kibble is 1 ½ cups whereas a competing food may be 2 ½ cups. So, if both foods cost 50 cents a cup, the Life’s Abundance would cost 75 cents to feed and the competing food would cost $1.25 to feed. Because our Life’s Abundance dry pet foods are so nutrient dense, the suggested feeding is generally less so it ends up costing less to feed than other brands. In addition, the reason that our products are sold exclusively through Independent Field Representatives is because it gives us a unique measure of control over the quality of our products. On the flip side, products sold through large format retailers are funneled through a complex distribution channel. In this scenario far too many factors like storage temperatures, pest control and length of time in storage are outside of the manufacturer's control. At Life's Abundance, we make premium, highly nutrient-rich consumables - and that's what we deliver, too. On top of that, our Independent Field Reps are the customer's best advocate, truly understanding your needs and goals, and helping to find the best solution for each family. So, the benefits you get with Life's Abundance are premium products, delivered in premium, maximally nutritious condition and the support of unparalleled service, just to name a few. We hope you'll give us another chance to nourish your furry friend and that he lives a long, happy and healthy life by your side!