Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
ALICE M.
The agent was really paitent and informative. They didnt seem to get annoyed even thouhg i asked the same question over and over.
Reply from LifeStationFeb 20, 2025
Thank you for your 5-star review! We're glad our agent provided patient and informative support. We're always happy to help!
mer
I'm happy with my Medial Alert that I got!
Reply from LifeStationFeb 20, 2025
Thank you for your 5-star review! We're glad you're happy with your LifeStation Medical Alert!
Christine F.
Speaking with Ben J was very informative and he answered all my questions.
Reply from LifeStationFeb 20, 2025
Thank you for your 5-star review! We're delighted to hear that Ben J provided you with an informative experience and answered all your questions.
Dorothy E.
All equipment did not arrive
Reply from LifeStationFeb 20, 2025
Thank you for your review! We apologize for the missing item and appreciate you reaching out to our team. A lanyard is already on its way to you, and we’re glad we could resolve this quickly. If you need anything else, feel free to reach out. We appreciate your business!
customer
Short process
Reply from LifeStationFeb 20, 2025
Thank you for the 5-star review!
Teresa C.
Thorough, kind, professional explanation.
Reply from LifeStationFeb 20, 2025
Thank you for taking the time to leave a 5-star review! We appreciate your feedback.
VW
The rep was very helpful
Reply from LifeStationFeb 20, 2025
Thank you for the 5-star review!
steve&stephanie
I liked the whole process, but I'd needed to talk to my daughter. Someone was supposed to call me back yesterday (2/18) but didn't. The phone number they gave me was to a different company that is sending a different unit. So, that part wasn't good. I have 2 different units coming now.
Reply from LifeStationFeb 20, 2025
Thank you for sharing your experience with us. We're glad you liked the process overall, but we’re sorry for any confusion regarding the follow-up and phone number. After reviewing your interaction, we can confirm that our agent provided the correct contact information during the call. However, we understand how frustrating this situation must have been, and we’d love the opportunity to clarify and assist you further. Feel free to give us a call at 800.998.2400.
