Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
customer Daniel M.
The young man that I dealt with was polite , knowledgable , friendly and understanding . A complete and satisfactory experiance .
Reply from LifeStationDec 27, 2024
Thank you for your wonderful feedback! Delivering a complete and satisfactory experience is what we strive for, and it’s rewarding to know we met your expectations.
Huel T.
Good experience
Reply from LifeStationDec 23, 2024
Thank you for the 5-star review
Me
Do not sign up for this service. My grandmothers device refused to charge and Life Station would not replace the unit until several phone calls later and I had to prove the device would not hold a charge. After I cancelled the service when she went into a nursing home, Life Station charged her to extra months service when she did not have the device in her possession. Life Station even charged her for the return shipping label to be sent to her. Stay away. Also when we would test the device it wouldn't connect to the cell towers and would turn off. Again stay way for your own benefit!
Reply from LifeStationDec 31, 2024
We are truly sorry to hear about the issues you experienced with our service, and we understand your frustration. We take all feedback seriously and want to resolve any concerns. Unfortunately, we are unable to locate your account based on the information provided. Please contact us directly and we will be more than happy to investigate this further, address the charges, and resolve any other issues.
Carrie S.
My mom had fall protection,fell and spent the night on the floor because her button didn't work, fell again, flat on her face - button didn't work, the company offered no competition, not really even an I'm sorry. She had black eyes and everything.
Reply from LifeStationDec 31, 2024
We are truly sorry to hear about your mom's experience, and we take these concerns very seriously. However, we are unable to locate your account or investigate the situation further without more details. Please reach out to us directly so we can better understand what happened and work towards a resolution. Your mom's safety and well-being are our top priority, and we want to address this issue as quickly as possible.
customer
The customer care representatives were thorough and answered all of my questions.
Reply from LifeStationDec 23, 2024
Thank you so much for your feedback and the 5-star review!
Joyce R.
I had not delt with LifeStation prior to today. Boy have I missed out. Christina, my Customer Service Rep was a delight to talk to & do business with. She had all the information I needed & presented it with a positive attitude & a great sense of humor. I felt like I was talking to a long lost friend. If this is the type of service I will continue to have I will be thrilled.
Reply from LifeStationDec 23, 2024
It warms our hearts to hear such praise for Christina! We'll make sure she receives the recognition she deserves for delivering exceptional service. We're glad to have you apart of the LifeStation family.
Donna
Maria was very nice understood everything I was saying to her. Very helpful and we’re getting the watch back for my Mom who is 89 years old!
Reply from LifeStationDec 23, 2024
We appreciate your fantastic review! Maria is thrilled to know her efforts made a difference. Thanks for recognizing her hard work!”
James M.
Went through my insurance to sign up for this service. Never received the alert unit but was charged. I called them that the unit never arrived but was charged again. Finally thinking the account was closed and all refunds given, I’m charged once again. Still no unit. Incompetence at its best. Do not, Do not use this company. Research and find another option.
Reply from LifeStationDec 23, 2024
Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. We understand how disappointing it can be when a service doesn't meet expectations, and we take your concerns seriously. Our team attempted to reach out to you in order to resolve the issue, but unfortunately, we were unable to connect. We would appreciate the opportunity to address this matter further, please give us a call at your earliest convenience.
