Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
customer
Hated being forced to complete your review
Reply from LifeStationOct 16, 2024
Thank you for taking the time to share your feedback. We're sorry to hear that the review process felt forced, as we always aim to make things as smooth and optional as possible for our customers. Your input is valuable to us, and we appreciate your honesty.
Keith R M.
All of the people I dealt with were very professional and friendly. They answered my questions and made me feel comfortable
Reply from LifeStationOct 16, 2024
We’re so glad you had a great experience with our team! Your feedback keeps us motivated to provide excellent service. Thanks for sharing!
Cyndi G.
Everyone I spoke with was helpful and gave me information that helped me select the right product. I am a user and my elderly father has been falling and he lives alone. I am handicapped and live 4 hours from him. We selected the Fall Detection unit.
Reply from LifeStationOct 15, 2024
Thank you so much for your kind words and for taking the time to share your experience with us! We're so glad to hear that our team was able to provide helpful information and guide you in selecting the right product for your father. We understand how important peace of mind is, especially when caring for a loved one from a distance.
estesharry
The buying experience was easy. Haven't used the product yet
Reply from LifeStationOct 15, 2024
We appreciate your 4-star review! We're always striving for excellence, so if you have any suggestions for improvement, we'd love to hear them.
Joanna M.
Yes Thomas was very helpful
Reply from LifeStationOct 15, 2024
We're delighted that Thomas left a positive impression on you! Your feedback will motivate him to continue delivering excellence.
CA
Thomas was a big help explaining the product and getting me set up. This is one of the few (only?) companies that allows you to choose the first contact phone number instead of automatically calling emergency services, which is what we needed.
Reply from LifeStationOct 15, 2024
Thank you for your 5-star review! We’re so glad to hear that Thomas was able to assist you and make the setup process smooth. It’s wonderful to know that our feature allowing you to choose the first contact number is exactly what you needed—your feedback is important to us! We’re committed to offering solutions that work for our customers, and we’re happy that this we stood out for you.
Katherine S.
Agent Maria was my first contact. She was hospitable, knowledgeable,informative and made understanding the full function and benefit of the unit inviting. When I returned the call to purchase the unit, Frank completed the transaction. I was satisfied with his further information. I told him Maria did the work for him. I insisted he get her a bouquet of flowers. Make sure he does. I was pleased with the professionalism and I look forward to a good relationship.
Reply from LifeStationOct 15, 2024
Thank you so much for your kind words and the wonderful 5-star review! We’re thrilled to hear that Maria made such a positive impression during your initial experience. She truly embodies the dedication and hospitality we strive to provide every day. It’s also great to know that Frank continued that level of service to complete your purchase seamlessly. I’ll be sure to pass along your feedback to both of them—and we’ll make sure Frank knows flowers are in order!
Rhonda S.
Christine-customer service rep was absolutely phenomenal!
Reply from LifeStationOct 15, 2024
Thank you for your wonderful review! We’re proud to have Christina on our team and will make sure she knows about your kind words.
