Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
Kathy
Very knowledgeable. Interested in making sure I was purchasing the correct item.
Reply from LifeStationOct 4, 2024
Thank you for your feedback! It’s important to us that you feel confident in your purchase, and we're glad to hear that our team prioritized helping you find the right product.
Candy F.
Everyone was really nice and helpful
Reply from LifeStationOct 4, 2024
Thank you so much for the 5-star review! We're glad our team made your experience a positive one by being both kind and helpful. Don't hesitate to reach out if you need anything else!
Mattie F.
Great customer service and care. Everything explained well. Representative was very friendly and patient.
Reply from LifeStationOct 4, 2024
Thank you for sharing such positive feedback! It's wonderful to hear that our representative provided clear explanations with friendliness and patience. We're here to offer that same level of care anytime you need us!
Jacqueline C.
The lady who answered my call was very informative and helpful.
Reply from LifeStationOct 4, 2024
Thank you for your review! We're glad our team member was able to provide helpful and informative service. We're always here to ensure you get the assistance you need.
DR
Was able to get service for my mother in law from another state.
Reply from LifeStationOct 3, 2024
Thank you so much for your 5-star review! We're glad we could help arrange service for your mother-in-law, even from out of state. It’s great to hear we could make things easy for you!
Jean H.
I called customer service on Oct. 3 2024 and spoke with Tamika. She was wonderful. She answered all my questions and was very patient with me. Tamika also walked me through a testing on the watch to make sure it works properly. Tamika gave me information on the lock box that I hadn't thought about and I really appreciated her for that information. If I ever have to call back I hope I get Tamika!
Reply from LifeStationOct 3, 2024
It warms our hearts to hear such praise for Tamika! We'll make sure she receives the recognition she deserves for delivering exceptional service.
New C.
INITIAL CALL to order was great, but had to call THREE times after that to complete the order (frustrating). Placed order on hold a week while deciding on device insurance. I called back later that day to add insurance and complete order, but mainly for lack of knowledge on their part telling me couldn't add insurance until delivery when originally told I could at order completion (which during 3rd follow-up WAS done - though with a struggle). AND confirming original pricing with last person felt like negotiating for a new car, so unsure if pricing always the same or not. Because referred here by Aetna, I'm optimistic their monitoring service will be great though.
Reply from LifeStationOct 3, 2024
Thank you for sharing your experience with us, and we appreciate your honesty. We’re glad to hear that your initial call went smoothly, but we sincerely apologize for the frustration you encountered during the follow-up process. We’re also reviewing the experience you had with confirming pricing to ensure that all communications are transparent and straightforward. We’re committed to improving, and we're glad to hear you're optimistic about the monitoring service. Please allow us to earn those additional stars.
Lynda Z.
Very nice and helpful Answered all my questions Thank you so much
Reply from LifeStationOct 1, 2024
Thank you so much for your wonderful 5-star review! We're delighted to hear that all your questions were answered and that you found our service helpful. Your kind words mean a lot to us.
